Canadian book giant Indigo limited to cash sales by cyberattack

guest · Feb 9, 2023

By Jonathan Greig @jgreigj - February 9, 2023

Billion-dollar bookseller Indigo has been hit by a cyberattack that has severely limited their ability to fulfill orders.
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In a message on its website, the company said it was attacked on Wednesday and is working with cybersecurity experts to resolve the situation. The website is down and their physical stores are unable to accept electronic payments.

“Our hope is to have our systems back online as soon as possible. In the interim, our website will remain unavailable,” the company said. “At this time, we look forward to welcoming customers in our stores for cash transactions; we are temporarily unable to process electronic payments, or to accept gift cards or returns.”
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On Twitter, they told customers that they may experience delays with their orders and are working with experts to figure out whether customer information was accessed.
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The company did not respond to requests for comment about whether the attack was ransomware related. Brett Callow, a Canadian threat analyst from security firm Emsisoft, said such a prospect was probable.

“Statistically speaking, ransomware is by far the most likely explanation. The real question is how bad the incident was and how long the disruption will last,” Callow said.
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