hi, my ISP is tiscali and about 7 times in the last 2 weeks my connection has stopped working, but it normally starts working again if i disconnect and reconnect. i haven't bothered doing any troubleshooting, but others have, they've done some pings and traceroutes. i was just looking at the traceroutes from here and some of them have 10 hops on tiscalis servers before leaving tiscali and on to the final destination. why are there so many tiscali hops edit, i don't think these people have the same problem as i have (with their connection) because i never have slowdowns. i live in London too, so i hope i don't ever have that many tiscali hops, i'll have to try some traceroutes next time i have a connection problem.