Can Private 911 Apps Help Improve Emergency Response?

guest · Aug 23, 2021

Can Private 911 Apps Help Improve Emergency Response?
A company called Rescu says it can enable people to get quicker help in emergencies — and help governments improve 911 services.
August 20, 2021
https://www.govtech.com/biz/can-private-911-apps-help-improve-emergency-response

As public agencies strive to upgrade technology in a national push, a San Diego-based company is positioning its new app as a way to help take pressure off hardworking emergency dispatchers.

That app, called Rescu, enables subscribers to get in touch with public agency emergency communication centers via the company’s own private dispatch professionals. In that sense, it shares some similarities with home alarm companies, and could potentially become more familiar to public agency dispatchers if the product catches on.
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People who subscribe to Rescu — pricing starts at $5 per month — pre-load address, emergency contact and other information into the app, then tap on it to request help. The company’s dispatchers then can contact public agency emergency dispatchers on subscribers’ behalf as the app sends out text messages about the emergency to subscribers’ designated contacts.
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According to Paolo Piscatelli, founder and CEO of Rescu, the benefits outweigh the potential hurdles. He says that many people end up waiting up to 20 minutes for their 911 calls to be answered.

Another part of the Rescu value proposition, at least according to the company, is that the app leverages an emergency dispatch API.

“We want to help 911 operators,” he said.
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