Can not print Need HELP

Discussion in 'ESET Smart Security' started by dil, Dec 20, 2012.

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  1. dil

    dil Registered Member

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    Location:
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    I am running dell with I7 windows 7 8 gig ram 1 terabyte hard drive.

    I have a HP officejet pro 8500A printer

    all working fine

    I was using eset smart security 5 free demo

    still all working fine

    I came to the end of my free demo. upgraded to 2 year paid

    all working fine UNTIL I TRIED TO PRINT Then i get the blue screen of death!

    I turned off my eset no good

    I uninstalled my printer and reinstalled it no good

    I uninstalled eset no good

    I reinstalled eset and had it check for anything bad... no good

    I have 2 of the same printers tried 2 printer no good

    used different computer on same printer works just fine

    What am i not trying that might fix this? Any ideas?
     
  2. er34

    er34 Guest

    1. Go to Control Panel (View : Large icons) -> System -> System Protection -> "Advanced" tab.
    2. Then the "Startup & Recovery" section
    3. Select the "Settings" button
    4. Uncheck "Automatically restart" and then click Apply

    Try to reproduce the BSOD error and write down all the errors codes and numbers you see. Then, post them.

    After that, go to Control Panel -> Folder options -> "View" tab
    Make sure that "Show hidden files..." radio button is selected.
    Go to C:\Windows\Minidump\ folder and upload the most recent dump file to a file sharing service, and provide a link to them.
     
  3. dil

    dil Registered Member

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    How do I make my computer let me up load the dump file it tells me that i do not have permission to do that.

    And what would you recommend me to upload the file to?

    Thanks
     
  4. dil

    dil Registered Member

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    Location:
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    Oh ya at the blue death area all I got was

    stop: ox0000001e (ox 0000000000000000,ox 0000000000000000, ox 0000000000000000,, ox 0000000000000000)
     
  5. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
    Posts:
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    Please compress the memory dump (created in c:\windows\memory.dmp by default), upload it to a safe location (if you don't have any at disposal, pm me for access to ESET's ftp server) and pm me the download link.
     
  6. dil

    dil Registered Member

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    Location:
    usa
    pm not working
     
  7. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
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    You should now be able to drop me a PM.
     
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