Can not be installed

Discussion in 'General Returnil discussions' started by fuquen, Jan 4, 2010.

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  1. fuquen

    fuquen Registered Member

    Joined:
    Jan 3, 2010
    Posts:
    95
    Computer: Desktop
    O S: Windows XP Pro. sp2 (32 b.)
    CPU: Intel Core 2 Quad Q8300 2.5GHZ
    RAM: DDR2 2G
    HDD: Western D. Caviar SATA 120G partitioned C 40G and D 60G
    Antivirus:
    Avira + Comodo + Spyware Terminator with System Protect

    Problem:
    At installing Returnil Virtual System Personal Version
    a message pops up and says: Invalid Control Code

    Why does this happen?
    How to install?
     
  2. Coldmoon

    Coldmoon Returnil Moderator

    Joined:
    Sep 18, 2006
    Posts:
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    USA
    Hello fuquen and welcome to the forums :)

    First, please deactivate your other security programs and attempt the install again. If this fails, please attempt an install using the latest 3.1x version release and let me know if this helped clear the issue:

    https://www.wilderssecurity.com/showthread.php?t=262118

    Mike
     
  3. fuquen

    fuquen Registered Member

    Joined:
    Jan 3, 2010
    Posts:
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    Thank you very much for helping!

    "deactivate"
    Do you mean "uninstall" them for the time being when
    Returnil is being installed?
    I am a bit suspicious if that would work.
    I have tried several times to have all the security applications switched to
    "installation mode" prior to installing Returnil.
    Have had no luck.

    I wonder maybe all the security programs should be "deactivated"
    before downloading the Returnil.
    Could it be that the control code of Returnil might have been disrupted
    in the course of downloading?
    What do you think, please?
     
  4. Coldmoon

    Coldmoon Returnil Moderator

    Joined:
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    Posts:
    2,981
    Location:
    USA
    No, simply turning off any resident or continuous monitoring as this could cause the specific program to block a part or all of the installation. This in turn can lead to unexpected results.

    this could be a source of issues, but would most likely result in the RVS installer being damaged or corrupt. This in turn would result in a failed installation or other error messages. To investigate this further, please send a support request to support (dash) tech (at) returnil (dot) com with reference to this thread, a detailed summary of the issue with error text, and the following log/report files:

    * C:\Windows\rvs3.log
    * C:\Windows\rvs3-inst.log
    * MSINFO32 report**

    **Click START > RUN > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your reply.

    Thanks
    Mike
     
  5. fuquen

    fuquen Registered Member

    Joined:
    Jan 3, 2010
    Posts:
    95
    Returnil Virtual System 2010 is successfully installed.

    Had to uninstall of the security softwares prior to installing.

    Thank you very much for your help!
     
    Last edited by a moderator: Jan 9, 2010
  6. Coldmoon

    Coldmoon Returnil Moderator

    Joined:
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    Posts:
    2,981
    Location:
    USA
    Hi,
    What other programs did you have to uninstall? I will request more testing in the lab to identify the conflict...

    Thanks
    Mike
     
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