Can NOD work on new PC?

Discussion in 'ESET NOD32 Antivirus' started by newbie101, Oct 2, 2010.

Thread Status:
Not open for further replies.
  1. newbie101

    newbie101 Registered Member

    Joined:
    Sep 18, 2009
    Posts:
    8
    I renewed my subscription for NOD in May. Because my old computer malfunctioned in July, I had to buy a new PC, this time with Windows 7, 64bit.

    I've just tried to download NOD on the newly arrived computer, but my username and password don't seem to be working. When I key them in and press enter, the pop up window asking for them reappears.

    Is 64 bit a problem? I purchased the Windows XP 32 bit version of the antivirus for a single computer. Or, is it the fact that I'm not allowed to transfer my subscription onto the new PC?

    Is there something I can do without buying a new product?
     
  2. BFG

    BFG Registered Member

    Joined:
    Oct 27, 2004
    Posts:
    482
    Location:
    San Diego
    Hi newbie101,

    Make sure the version are you're licensed to use, ESET Smart Security or ESET NOD32 Antivirus is the version you're trying to download.

    BFG
     
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Also make sure that you enter the username/password correctly and that your license is still valid.
     
  4. newbie101

    newbie101 Registered Member

    Joined:
    Sep 18, 2009
    Posts:
    8
    I previously used copy and paste to enter my user name/password and was unsuccessful with the download although I was careful not to include any spaces while copying.

    When I entered them manually, everything started to work properly. :)
     
  5. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
  6. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Highlight the Username from right to left and use Ctrl+C to copy and Ctrl+V to paste

    Highlight the Password from right to left and use Ctrl+C to copy and Ctrl+V to paste

    I have found that right click copy and paste does not work on some Windows 7 machines.

    Cheers :D
     
Thread Status:
Not open for further replies.