Can access base network share but not sub-folders in it

Hello,

I'm currently evaluation TI 8 (build 1124). We intend to use it with incremental scheduling to backup some production workstations & servers as part of our recovery plan.
We have already test it successfully with several computers but encounter an issue with one of them :

- The Agent is correctly installed
- from the IT Remote console, we can access the computer
- we start the "Create Image" feature and we browse to our network server where we store the image backups.

the problem is that, we can access the server and the network share : \\bwenet3\acronis

Under this network share, we have several sub-folders by machine we want to backup.

On this particular computer, we cannot see and access these sub-folders under \\bwenet3\acronis.

On all other computers we have tested, this was possible and we could access \\bwenet3\acronis\toc i.e. ... but on that specific computer, the list of sub-folders under \\bwenet3\acronis is blank... so we cannot create the image.

The folder permissions are correct and the account use to install and connect to the agent is having domain privileges and is the same that we use on all previous computers where TI backup is working.

When we open a windows session on that specific computer using the same account, we can browse correctly to sub-folders of \\bwenet3\acronis....

What could be the problem ?

thanks for your help,

Nicolas

 

I'm having the same problem and it is driving me nuts. It worked fine for a few images I was creating and restoring, now I can't do a create or restore to my shared system (or any system for that matter). The host systems list fine under my domain, but when I click on them (or enter the UNC path) I see nothing!?

 

I have the same problem as well. Ugh!!

 

Hello all,

Thank you for using Acronis products.

Please send the letter to support@acronis.com with the detailed description of your problem. We will certainly help you with the solution.

Thank you.
--
Irina Shirokova

 

Hi, Have you checked your folder permissions as it could be a security issue.
Nick.

 

Yes, the files permissions are correct.
Other workstations... using the same account can access that network share.

 

Ok, I just sent out the description of this problem to support@acronis.com... hoop I get a response by next week so that we can take decision about purchasing the product.

 

I suppose that the problem could be the build 1124 because I have the same problem from when I have installed this build.
Before this build the operation you say was working well.

 

Has a fix been found for this issue ?

 

Hello Nicolas Cam,

We recommend you to update your copy of Acronis True Image 8.0 Enterprise Server to the 1158 build. In order to get access to updates you should register account on our site (or just log in if you have already created it) and then register your copy of the product.

Could you please also let us know your Acronis Request # which will be sent to you in autoreply?

Thank you.
--
Irina Shirokova