Build 3567: Bug in Restore of directories

Discussion in 'Acronis True Image Product Line' started by Howard Kaikow, May 9, 2006.

Thread Status:
Not open for further replies.
  1. Howard Kaikow

    Howard Kaikow Registered Member

    Joined:
    Apr 10, 2005
    Posts:
    2,802
    For the first time, I had a need to do a restore with build 3567.

    Prior to doing the restore, I used the following tools to verify that the backup was correct:

    http://www.standards.com/index.html?CompareDrives
    http://www.standards.com/index.html?GetFileTypeDistribution

    Happily, the backup seemed to be correct, so I proceeded to do the following:

    1. I reformatted the D drive.
    2. I started the recovery process in TI and choose to restore only the D drive, using the "files and folders" option.
    3. I had one directory on the D drive that could not be deleted, so I selected ALL the directories from the backup, other than that single directory.
    4. I told TI to NOT change the dates and times.

    Subsequent to the restore, I again ran

    http://www.standards.com/index.html?CompareDrives
    http://www.standards.com/index.html?GetFileTypeDistribution

    Comparing the newly restored D drive with the backup.

    I was very disappointed to find a serious bug, i.e., tho the file dates and times do not appear to have changed, ALL directories were recreated with the current date and time. That's a serious bug.

    Remember, this was in a "files and folders" restore, as I could not do an image recovery since I needed to omit one directory.

    Oh well, I guess that I'll write a program to get the dates from the backup and change the dates on the D drive.
     
    Last edited: May 10, 2006
  2. Howard Kaikow

    Howard Kaikow Registered Member

    Joined:
    Apr 10, 2005
    Posts:
    2,802
    No response from Acronis in over 51 hours!
    In any case, I wrote a program to remedy things,
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Howard Kaikow,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Thank you for the provided information. I have forwarded this issue to our Development Team. As this can take a few days, we apologize in advance for any delay with response. It will be fixed in the future builds of a particular product. I'll let you know when the fixed build will be available. Please accept our apologies for the current inconvenience.

    Thank you.
    --
    Aleksandr Isakov
     
  4. Howard Kaikow

    Howard Kaikow Registered Member

    Joined:
    Apr 10, 2005
    Posts:
    2,802
    I have considered making my program available that can fix such directory times.

    Are others seeing the same problem?

    On which drives?
    In particular, does the drive have OS or system files?
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Howard,

    Thanks for your report.
    Time stamps for directories are not restored when you restore files and folders. Our Development Team is aware of this issue and it will be fixed as soon as possible.

    Thank you.
    --
    Anton Sherkhonov
     
  6. Howard Kaikow

    Howard Kaikow Registered Member

    Joined:
    Apr 10, 2005
    Posts:
    2,802
    Just fer the record, the issue still exists in build 3625.
     
  7. aoz

    aoz Registered Member

    Joined:
    Jun 8, 2005
    Posts:
    223
    HOward,
    I plead ignorance here.
    why is the time stamp of directory important, if the file date/time is correct?

    does this affect other utilities, etc?

    I do thank you for your assistance.
    Nick
     
  8. Howard Kaikow

    Howard Kaikow Registered Member

    Joined:
    Apr 10, 2005
    Posts:
    2,802
    1. Even if it was of no importanced, it's a bug.
    2. The time stamp for a directory is just as significant as the time stamp for a file.
     
  9. Horus37

    Horus37 Registered Member

    Joined:
    Jan 4, 2007
    Posts:
    328
    Did they get this bug fixed in the latest release of ATI??
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Horus37,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please note that we are still working on this issue along with the Development Team and will do our best in order to provide you with a solution as soon as possible. Please accept our profound apologies for the delay. I will post here as soon as the fix for this issue will me available.

    Thank you.
    --
    Aleksandr Isakov
     
  11. Howard Kaikow

    Howard Kaikow Registered Member

    Joined:
    Apr 10, 2005
    Posts:
    2,802
    Since this thread is about tI 9, does the above response mean that there will be yet another build for TI 9.

    I reported this problem back in May 2006. This is a very simple problem to fix.
    See http://www.standards.com/index.html?ChangeTimesCover.
    Why has this taken so long?
     
  12. FlyboyMichael

    FlyboyMichael Registered Member

    Joined:
    Feb 28, 2007
    Posts:
    2
    I am currently using ATI 10 and it has the same behaviour: on a partial restore the file dates can be kept intact but the folder dates are all reset. This is a big problem with large file sets.

    When can we expect this long outstanding problem to be fixed.

    Thanks for your help.

    Michael
     
  13. Howard Kaikow

    Howard Kaikow Registered Member

    Joined:
    Apr 10, 2005
    Posts:
    2,802
    As much as it pains me, I'll (partially) defend Acronis.
    Wow, it really hurt to say that!

    If you are restoring a drive's image, the implementatio should be straightforward to maintain the times, but there are some trick(s) that need to be used.

    For a file restore, it is a bit trickier.

    In any case, you can restore times using http://www.standards.com/index.html?ChangeTimesCover
     
  14. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello FlyboyMichael,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    As I stated in the post #10 of this thread, Acronis Development Team is still working on this issue.

    I will post in this thread as soon as the fix for this issue will me available.

    Thank you.
    --
    Aleksandr Isakov
     
  15. Alekos

    Alekos Registered Member

    Joined:
    Jul 28, 2007
    Posts:
    1
    Acronis has totally ignored this issue. I can't say whether Acronis support lied or not by replying "I have forwarded this issue to our Development Team. As this can take a few days, we apologize in advance for any delay with response. It will be fixed in the future builds of a particular product." And then, later, "Time stamps for directories are not restored when you restore files and folders. Our Development Team is aware of this issue and it will be fixed as soon as possible."

    This was in Apr 2004, with ATI build 3.5xx.
    I bought ATI S/W, build 4.940, in July 2007 and I still see "Set current date and time for restored files" still checked by default!

    If they can't fix such a simple thing ... (I leave this open for anyone to complete the sentence)

    Alekos
     
  16. Howard Kaikow

    Howard Kaikow Registered Member

    Joined:
    Apr 10, 2005
    Posts:
    2,802
    This bug was reported by me, and others, well over a year ago.

    In the meantime, you can use the ChangeTimes programs to fix the times.
     
Thread Status:
Not open for further replies.