bug - reboot on Windows 2000

Discussion in 'ESET Smart Security v3 Beta Forum' started by swwork, Sep 22, 2007.

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  1. swwork

    swwork Registered Member

    Joined:
    May 12, 2007
    Posts:
    7
    Hi,

    I've just installed latest beta version (ESET Smart Security) on Windows 2000, clean install and Office 2000.
    Nothing else.

    During installation the computer reboot and now I cannot enter anymore.
    Normal mode, boot arrives up to the blue screen with Windows logo but then reboot.
    Safe mode ok.

    Add Remove Program - no trace of Eset to remove
    Sate Mode - cannot uninstall, it say Windows Installer cannot go on Safe Mode
    Stopped Eset services.
    Deleted ..\Program Files\Eset
    Deleted ..\Documents and Settings\All Users\Application Data\Eset
    No trace of HKCU\Software\Eset
    No trace of HKLM\Software\Eset

    Still cannot go on Normal Mode, every time reboot at start

    Is there a way to clean remove the ESET Smart Security beta from Safe Mode (some utility program from Eset or some command line) ?
    Or a list of files / lines to remove all around by hand ?

    I could reinstall but I would like to avoid it.

    Thanks
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    After a BSOD, is there memory.dmp created in c:\windows? If so, we'd need you to set the OS to create full memory dumps (I can provide you with the instructions if you don't know how), reproduce the problem and eventually upload the compressed dump to an fpt (if you don't have one, let me know). We will analyse it and try to fix it if ESS is actually the culprit.
     
  3. swwork

    swwork Registered Member

    Joined:
    May 12, 2007
    Posts:
    7
    Hi Marcos,

    Thanks for answer,

    if you confirm I'll do it
    but, NO BSOD, just arriving to the blue screen where windows logo come in (and message that it's loading the user info) and reboot.
    No BSOD

    Thanks
     
  4. swwork

    swwork Registered Member

    Joined:
    May 12, 2007
    Posts:
    7
    update

    I boot on Safe Mode and manually deleted three ESET legacy services from Register

    No way, still reboot at the Windows logon

    Is there a way to download an exe beta
    that won't use the damn Win Installer,
    so I can try the install/uninstall in safe mode too ?

    Thanks
     
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