BSOD with ESS beta1a on Vista

Discussion in 'ESET Smart Security v3 Beta Forum' started by guojc, May 13, 2007.

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  1. guojc

    guojc Registered Member

    Joined:
    Apr 7, 2007
    Posts:
    13
    Operating system:Vista Ultimate
    Language: Simplified Chinese
    Region ID:2052
    error description: some problem with tdx.sys
    occurance: random
    Exta info about the problem:
    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 8EC1F6FD
    BCP3: 8D2D5B38
    BCP4: 8D2D5834
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1
    server info: 8ecd3b01-7c30-4b91-8d8b-c48d7401f807

    Here is the data dump, in case you might want to investigate into:
    http://www.yousendit.com/download/UW16RFFldzhlcEkwTVE9PQ

    The problem has occurred three times. And I have tried the reinstall, still occur. Hope this wil be solved soon
     
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    Is (or was) there any other computer security installed on the computer?

    Regards,

    Aryeh Goretsky
     
  3. guojc

    guojc Registered Member

    Joined:
    Apr 7, 2007
    Posts:
    13
    There is a KIS installed, but only installed with proactive defense component and the registry guard is enabled only. This feature is really something I would like to have in ESS.
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    We'd need you to create a full memory dump, small dump does not provide the necessary information.

    To create a full memory dump, open system properties (right-click My computer and select Properties), and on the Advanced tab click Settings in the Startup and recovery section. Memory dump configuration appears at the bottom of the pane. Once you have enabled a full memory dump, reproduce the crash. A file memory.dmp will be created in the windows folder by default. Then compress it with winrar/winzip, give the archive a unique name (e.g. list your name and OS in its name like guojc_vista_bsod.rar) and upload it to an ftp server. If you don't have any at your disposal, let me know and I'll give you anonymous access to our ftp dedicated for this purpose.
     
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