BSOD - Recommended Troubleshooting Steps

Discussion in 'other software & services' started by TheKid7, Nov 2, 2014.

  1. TheKid7

    TheKid7 Registered Member

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    Yesterday I built a new PC (Windows 7 Home Premium 64 bit OS), installed the OS and Motherboard Drivers. I also performed all of the Windows Updates.

    I got a single BSOD which 'may' have occurred when the PC went into Sleep Mode. I then selected to never Sleep. The PC has been Stable both before and after the BSOD.

    I am currently testing the memory with MemTest 86 version 4.3.7. Several Passes already have been completed with no errors. I plan to let the Memory Testing continue for as much as 24 hours.

    WhoCrashed Home Edition Results:
    I guess that the safest thing to do would be a Clean Install of Windows. However, I would like to first know what is the cause of the problem. The problem may occur again after the Clean Install of Windows.

    I am suspicious of the software for the on-board NIC. The on-board NIC manufacturer will not let you install only the Driver. You have to also install their bloated software (Qualcomm Atheros Killer E2201 LAN chip). This may not be the problem at all, but I have a tendency to 'jump to conclusions'.

    Any tips or advice on where to go from here?

    What is the name of a recommended forum where you can upload Windows Minidump files for analysis?

    Thanks in Advance.
     
  2. MrBrian

    MrBrian Registered Member

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  3. MrBrian

    MrBrian Registered Member

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  4. Mortal Raptor

    Mortal Raptor Banned

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    I had that Killer WLAN Card and quickly removed it and went back to my Broadcom, the thing is, Qualcomm's drivers are very buggy. Now if you want to solve this, simply uninstall the Killer Suite, then manually install the Driver only through device manager by pointing it to where the setup.exe is for the Suite. The problem is with the Bandwidth Control module, that will cause crashes, see this thread:

    http://forum.notebookreview.com/ali...thread-look-solutions-ask-questions-here.html
     
  5. TheKid7

    TheKid7 Registered Member

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    I just enabled capturing a complete memory dump rather than a minidump.

    If the problem turns out to be the on-board NIC, what PCI NIC Card would you recommend as a replacement for the on-board NIC?
     
  6. Mayahana

    Mayahana Banned

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    Give that man a cigar. BSOD is often caused by drivers. The error code itself often will reveal the driver. Easier to drop Win7, install Win8.1.. Win 8.1 captures errors, and handles them much better. It makes diagnosis that much easier. I hate Win7 at this point and cannot fathom why people keep buying it.
     
  7. Mortal Raptor

    Mortal Raptor Banned

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    because in every single benchmark I run, be it CrystalDiskMark, AS SSD Benchmark, PassMark, 3DMark, Windows 7 performs way better. And because I don't want no OS with 2 interfaces even though I can hide one and never see it, and because I want ALL my control panel options under one roof not split into Metro PC Settings and Control Panel, and because I want proper Wireless Network Management not a crippled one like in Windows 8.1, and because I don't want no OneDrive thrown down my throat, and because I want to be able to disable UAC and not break half my OS, and the list can go on forver....

    but why are you mentioning this now? Noone ever said anything about Windows 8.1 vs 7

    FWIW use WhoCrashed to be able to tell you more details about the last BSOD
     
  8. Mayahana

    Mayahana Banned

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    We I said it because Win8.1x is far better at avoiding errors, and error handling. Everything you mention generally can be fixed with a few tweaks, like the OneDrive removal registry edit, etc. Generally we see roughly 90-97% less errors/crashing under Win8.1. I believe some tech firms have tested this, and have results somewhere online.. CBA to go look right now.
     
  9. Mortal Raptor

    Mortal Raptor Banned

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    I have no problem, I know my way around 8.1 and have used it exctensively, I also like its improved task manager and UEFI boot. Give me better performance in my benchmarks and I'm in. Not simply being stubborn with 7 as some people are. I can adapt to change, it's just the performance that puts me off
     
  10. Veeshush

    Veeshush Registered Member

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    Try this: http://www.ocbase.com/index.php/44-occt-4-4-1-available
    That's a godsend for stability testing. Using that I was able to pinpoint BSODs that were plaguing me for years. Turned out to be bad ram in my case.

    You'll want http://www.memtest.org/ version 5.10

    Like I said above, I had an issue with my ram once but for whatever reason memtest NEVER Picked it up if all the sticks were in. Always test 1 stick at a time.

    Probably could be software/driver based, but always good to test the hardware first. Check for https://en.wikipedia.org/wiki/Capacitor_plague too.
     
  11. TheKid7

    TheKid7 Registered Member

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    I just remembered that I purchased an Intel PWLA8391GT Desktop Adapter PRO/1000 GT 10 a few years back, and I am currently not using it. A few years ago I was thinking about building a UTM (Unified Threat Management) PC which I never implemented. I purchased this NIC Card as a 2nd NIC for one of my older PC's. I plan to move this Intel NIC over to the new PC and use it rather than the Qualcomm Atheros Killer E2201 on-board NIC.
     
  12. TheKid7

    TheKid7 Registered Member

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