BSOD install

Discussion in 'ESET NOD32 Antivirus/Smart Security Beta' started by paulnd, May 9, 2011.

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  1. paulnd

    paulnd Registered Member

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    Hi,

    I get a BSOD every time that I attempt to install NOD32 AV beta 5. BSOD details from whocrashed are:

    regards

    Paul
     
  2. pegr

    pegr Registered Member

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    I initially had the same problem when I tried to install NOD32 Antivirus 5 Beta. In my case, the problem was caused by a conflict with another security application. After uninstalling the other application, the NOD32 installation went smoothly. I wonder whether you might be experiencing a similar issue.
     
  3. SweX

    SweX Registered Member

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    It would be good if you could Name the application since he might have it ? :)
     
  4. pegr

    pegr Registered Member

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    In my case, it was AppGuard 3.0.13.0. Even if he does have AppGuard, it may be perfectly well behaved on his system so he will have to experiment to try and find the cause of the problem. I just wanted to suggest a software conflict of some kind as a possible cause, rather than a problem with the NOD32 beta itself. :)
     
  5. Marcos

    Marcos Eset Staff Account

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    Shold somebody encounter BSOD with v5 beta, upload the generated dump somewhere and PM me the link so that we can investigate if v5 was the culprit or there was an interference with another software resulting in BSOD.
     
  6. SweX

    SweX Registered Member

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  7. yongsua

    yongsua Registered Member

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  8. yongsua

    yongsua Registered Member

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    May I know how can I PM to you?I don't know how to upload to you because I did not have any BSOD before and this is first time.Thanks
     
  9. SweX

    SweX Registered Member

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    You are welcome my friend

    LOL I made a typo on the word BETA :oops: This song has a nice BEAT you know :D
     
  10. yongsua

    yongsua Registered Member

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    My BSOD info:

    ==================================================
    Dump File : 050911-16941-01.dmp
    Crash Time : 9/5/2011 11:01:01 PM
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : 0xf885138c
    Parameter 2 : 0x00000000
    Parameter 3 : 0x8222bce5
    Parameter 4 : 0x00000002
    Caused By Driver : ehdrv.sys
    Caused By Address : ehdrv.sys+558e
    File Description : ESET Helper driver
    Product Name : ESET Smart Security
    Company : ESET
    File Version : 5.0.65.0 BETA
    Processor : 32-bit
    Computer Name :
    Full Path : C:\Windows\Minidump\050911-16941-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,304
    ==================================================


    Definitely caused by ESET.
     
  11. Marcos

    Marcos Eset Staff Account

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    The fact that ESET is listed as the cause of BSOD does not necessarily mean ESET is the culprit.

    Not sure if a minidump will be enough to figure out the source of the problem but we'll see. Please upload the minidump somewhere (to an ftp server or a file sharing service) and PM me the link.
     
  12. yongsua

    yongsua Registered Member

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    But I can't upload it in Mediafire.
     
  13. yongsua

    yongsua Registered Member

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    Hi,Marcos.I think it is really useless for me to upload the minidump file to you because I am respecting you as an expert and believe what you said "The fact that ESET is listed as the cause of BSOD does not necessarily mean ESET is the culprit".Besides, you don't even guide me how to upload the minidump file.Anyway,I already proved it in my previous about my BSOD issue but as you said "The fact that ESET is listed as the cause of BSOD does not necessarily mean ESET is the culprit".Honestly,I can tell you that this is first BSOD that I saw in my real life,I really don't know how BSOD looks like and until yesterday,I saw it first time.Besides,I did not have any issue with EAV 4.Thanks for the help and support.
     
    Last edited: May 10, 2011
  14. paulnd

    paulnd Registered Member

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    PM system currently unavailable... will send link with minidump file when PM's are restored.

    I uninstalled v4 and could then install v5 beta without any problems.
     
  15. Marcos

    Marcos Eset Staff Account

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    You should now be able to PM me the link to the minidump.
     
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