BSOD install

Hi,

I get a BSOD every time that I attempt to install NOD32 AV beta 5. BSOD details from whocrashed are:

regards

Paul

 

I initially had the same problem when I tried to install NOD32 Antivirus 5 Beta. In my case, the problem was caused by a conflict with another security application. After uninstalling the other application, the NOD32 installation went smoothly. I wonder whether you might be experiencing a similar issue.

 

It would be good if you could Name the application since he might have it ?

 

In my case, it was AppGuard 3.0.13.0. Even if he does have AppGuard, it may be perfectly well behaved on his system so he will have to experiment to try and find the cause of the problem. I just wanted to suggest a software conflict of some kind as a possible cause, rather than a problem with the NOD32 beta itself.

 

Shold somebody encounter BSOD with v5 beta, upload the generated dump somewhere and PM me the link so that we can investigate if v5 was the culprit or there was an interference with another software resulting in BSOD.

 

FYI, Marcos. Posted in the Hardware section, but I directed the user to the BEAT forum. https://www.wilderssecurity.com/showthread.php?p=1870154

 

Thanks.my friend.

 

May I know how can I PM to you?I don't know how to upload to you because I did not have any BSOD before and this is first time.Thanks

 

You are welcome my friend

LOL I made a typo on the word BETA This song has a nice BEAT you know

 

My BSOD info:

==================================================
Dump File : 050911-16941-01.dmp
Crash Time : 9/5/2011 11:01:01 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xf885138c
Parameter 2 : 0x00000000
Parameter 3 : 0x8222bce5
Parameter 4 : 0x00000002
Caused By Driver : ehdrv.sys
Caused By Address : ehdrv.sys+558e
File Description : ESET Helper driver
Product Name : ESET Smart Security
Company : ESET
File Version : 5.0.65.0 BETA
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\050911-16941-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,304
==================================================


Definitely caused by ESET.

 

The fact that ESET is listed as the cause of BSOD does not necessarily mean ESET is the culprit.

Not sure if a minidump will be enough to figure out the source of the problem but we'll see. Please upload the minidump somewhere (to an ftp server or a file sharing service) and PM me the link.

 

But I can't upload it in Mediafire.

 

Hi,Marcos.I think it is really useless for me to upload the minidump file to you because I am respecting you as an expert and believe what you said "The fact that ESET is listed as the cause of BSOD does not necessarily mean ESET is the culprit".Besides, you don't even guide me how to upload the minidump file.Anyway,I already proved it in my previous about my BSOD issue but as you said "The fact that ESET is listed as the cause of BSOD does not necessarily mean ESET is the culprit".Honestly,I can tell you that this is first BSOD that I saw in my real life,I really don't know how BSOD looks like and until yesterday,I saw it first time.Besides,I did not have any issue with EAV 4.Thanks for the help and support.

 

PM system currently unavailable... will send link with minidump file when PM's are restored.

I uninstalled v4 and could then install v5 beta without any problems.

 

You should now be able to PM me the link to the minidump.