BSOD ESS with minidump

Discussion in 'ESET Smart Security' started by hopetobe, Jul 12, 2012.

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  1. hopetobe

    hopetobe Registered Member

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  2. dwomack

    dwomack Eset Staff Account

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    Last edited by a moderator: Jul 25, 2012
  3. hopetobe

    hopetobe Registered Member

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    The OS was up to date. All the fix-ups was installed. The version is 5.2.9.1.

    I thought no one would reply this thread...

    Can you get some idea from the dumps that I attached? Thank you!
     
  4. stackz

    stackz Registered Member

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    What is the Iobit software that you have installed?
     
  5. P_R_

    P_R_ Eset Staff Account

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  6. Marcos

    Marcos Eset Staff Account

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    The crash occurred in 360Tray.exe which is likely a product of IObit or malware. Are you aware of having it installed? If so, does upgrading it to the latest version make a difference?
     
  7. hopetobe

    hopetobe Registered Member

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    Hello, you can download that 360 here "http://down.360safe.com/setup_8.7.0.2001a.exe". I am pretty sure that the computer was not infected by any malware.

    And I believe the conclusion of the fifth floor here,because his conclusion is the same with the 360 technical support's conclusion.
    Will you please report it to the developer of ESS?
     
  8. hopetobe

    hopetobe Registered Member

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  9. Marcos

    Marcos Eset Staff Account

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    In order to analyze the issue, we'll need you to configure Windows to generate kernel or memory dumps, reproduce BSOD and supply the memory dump to ESET.
     
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