BSOD ESS with minidump

Discussion in 'ESET Smart Security' started by hopetobe, Jul 12, 2012.

Thread Status:
Not open for further replies.
  1. hopetobe

    hopetobe Registered Member

    Joined:
    Sep 19, 2010
    Posts:
    34
    hopetobe, Jul 12, 2012
    #1
  2. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
    Last edited by a moderator: Jul 25, 2012
    dwomack, Jul 18, 2012
    #2
  3. hopetobe

    hopetobe Registered Member

    Joined:
    Sep 19, 2010
    Posts:
    34
    The OS was up to date. All the fix-ups was installed. The version is 5.2.9.1.

    I thought no one would reply this thread...

    Can you get some idea from the dumps that I attached? Thank you!
     
    hopetobe, Jul 23, 2012
    #3
  4. stackz

    stackz Registered Member

    Joined:
    Dec 27, 2007
    Posts:
    646
    Location:
    Sydney Australia
    What is the Iobit software that you have installed?
     
    stackz, Jul 24, 2012
    #4
  5. P_R_

    P_R_ Eset Staff Account

    Joined:
    Jul 25, 2012
    Posts:
    62
    Location:
    Slovakia
    P_R_, Jul 25, 2012
    #5
  6. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,456
    The crash occurred in 360Tray.exe which is likely a product of IObit or malware. Are you aware of having it installed? If so, does upgrading it to the latest version make a difference?
     
    Marcos, Jul 25, 2012
    #6
  7. hopetobe

    hopetobe Registered Member

    Joined:
    Sep 19, 2010
    Posts:
    34

    Hello, you can download that 360 here "http://down.360safe.com/setup_8.7.0.2001a.exe". I am pretty sure that the computer was not infected by any malware.

    And I believe the conclusion of the fifth floor here,because his conclusion is the same with the 360 technical support's conclusion.
    Will you please report it to the developer of ESS?
     
    hopetobe, Jul 27, 2012
    #7
  8. hopetobe

    hopetobe Registered Member

    Joined:
    Sep 19, 2010
    Posts:
    34
    hopetobe, Jul 27, 2012
    #8
  9. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,456
    In order to analyze the issue, we'll need you to configure Windows to generate kernel or memory dumps, reproduce BSOD and supply the memory dump to ESET.
     
    Marcos, Jul 30, 2012
    #9
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...