BSOD ESS V4.0.424 Vista32 SP1

Discussion in 'ESET Smart Security' started by mickhardy, Jun 25, 2009.

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  1. mickhardy

    mickhardy Registered Member

    Joined:
    May 16, 2005
    Posts:
    140
    Location:
    Australia
    Appears to be a conflict between the Logitech Webcam Drivers V11.5 and ESS. Only posting information in case it helps ESET or other users. I'm going to upgrade the machine to V4.0.437 and Vista SP2 tonight so the problem may well disappear. There has only been one BSOD on this Notebook so it's not a huge issue.

    Happy to provide further details if required.

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 81e6ea33, Address of system function (system call routine)
    Arg2: 00000002, Current IRQL
    Arg3: 00000000, 0
    Arg4: 00000000, 0

    Debugging Details:
    ------------------


    OVERLAPPED_MODULE: Address regions for 'spsys' and 'LVMVDrv.sys' overlap

    PROCESS_NAME: ekrn.exe

    BUGCHECK_STR: RAISED_IRQL_FAULT

    FAULTING_IP:
    nt!NtDeviceIoControlFile+0
    81e6ea33 8bff mov edi,edi

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from 77bf9a94 to 81c8fd6d

    STACK_TEXT:
    c1dc8d64 77bf9a94 badb0d00 02c9be0c 00000000 nt!KiServiceExit2+0x154
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    02c9be64 00000000 00000000 00000000 00000000 0x77bf9a94


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!NtDeviceIoControlFile+0
    81e6ea33 8bff mov edi,edi

    SYMBOL_NAME: nt!NtDeviceIoControlFile+0

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrpamp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 49ac8fb4

    FAILURE_BUCKET_ID: RAISED_IRQL_FAULT_ekrn.exe_nt!NtDeviceIoControlFile+0

    BUCKET_ID: RAISED_IRQL_FAULT_ekrn.exe_nt!NtDeviceIoControlFile+0

    Followup: MachineOwner
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Should the problem persist, set the system to create full memory dumps per the instructions here, reproduce BSOD and email support[at]eset.com for further instructions. We'll check if it's a problem of ours or there's something wrong with Logitech drivers or something else.
     
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