BSOD at end of scanning

Discussion in 'ESET NOD32 Antivirus' started by rescue, Nov 9, 2007.

Thread Status:
Not open for further replies.
  1. rescue

    rescue Registered Member

    Joined:
    Nov 9, 2007
    Posts:
    2
    Hi, I am receiving a BSOD at the end of either a standard, custom or automated virus scan. The only thing I have changed on my system is Nod32 v2.7 --> Nod32 v3. Had no problems with v2.7

    I am running
    Nod32 v3.0.551.0
    Virus signature database: 2650 (20071109)
    Update module: 1019 (20071030)
    Antivirus and antispyware scanner module: 1099 (20071031)
    Advanced heuristics module: 1066 (20070917)
    Archive support module: 1065 (20071109)
    Cleaner module: 1021 (20071101)

    I can only assume that because v3 is the only change i have made that it is the cause of the problem. Not sure what to do other than uninstall and go back to 2.7
     
  2. proactivelover

    proactivelover Registered Member

    Joined:
    Apr 7, 2006
    Posts:
    840
    Location:
    Near Wilders Forums
  3. ASpace

    ASpace Guest

    1. Download fresh new Eset v3 product from http://www.eset.com/download
    2. Uninstall your current version from Control Panel -> Add/Remove programs
    3. Reboot the computer when prompted
    4. Delete manually these two folders:

    - C:\Documents and Settings\All users\Application data\Eset
    - C:\Documents and Settings\your user\Local Settings\Application data\Eset

    5. Reinstall your ESET smart protection with the file you just downloaded . Use typical install.


    Try again . If you still have problems , contact ESET Support via the internal option Help -> Contact Customer Care .

    They need some files (the dump files) so that they see what is wrong and fix :thumb:

    Later , after you give them these files , you can revert back to v 2.7 , if you wish
     
Thread Status:
Not open for further replies.