BSOD after uninstalling r-drive image

Discussion in 'backup, imaging & disk mgmt' started by acuariano, Apr 6, 2011.

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  1. acuariano

    acuariano Registered Member

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    was trialing r-drive image,after uninstalling with 3rd party app. giot bsod

    ==================================================
    Dump File : Mini040611-02.dmp
    Crash Time : 4/6/2011 7:46:09 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x1000000a
    Parameter 1 : 0xbad0b1dc
    Parameter 2 : 0x000000ff
    Parameter 3 : 0x00000000
    Parameter 4 : 0x804e35f9
    Caused By Driver : aswSP.SYS
    Caused By Address : aswSP.SYS+192a4
    File Description : avast! self protection module
    Product Name : avast! Antivirus System
    Company : AVAST Software
    File Version : 5.1.889.0
    Processor : 32-bit
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini040611-02.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 90,112
    ==================================================
     
  2. JRViejo

    JRViejo Global Moderator

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    Moved Thread to this Forum for More Exposure!
     
  3. napoleon1815

    napoleon1815 Registered Member

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    The cause of your BSOD was aswSP.SYS, which is the Avast self protection driver (I assume real time protection of your AV). Is your system up or does it continually BSOD? If it is up, turn off or uninstall the AV, then reinstall R-Drive, then reinstall Avast. Something is tripping it up. Most of the time it's recommended that you disable the AV before installing most software...I've never heard of an R-Drive issue myself (I also use this occassionally). Hope this helps...let me know. Thanks.

    Also, here are some links to check out:

    http://forum.avast.com/index.php?topic=36774.0

    http://forum.avast.com/index.php?topic=71237.0

    http://forum.avast.com/index.php?topic=69650.0
     
  4. acuariano

    acuariano Registered Member

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    ok i'll give it a try,thanks
     
  5. acuariano

    acuariano Registered Member

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    followed intructions,but i think now is the r-drive image program [btw,it doesn't write image to dvd,or my dvd burner is not suported]

    got this now and decided to uninstall

    ==================================================
    Dump File : Mini040711-01.dmp
    Crash Time : 4/7/2011 2:27:34 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x1000000a
    Parameter 1 : 0xbad0b16c
    Parameter 2 : 0x000000ff
    Parameter 3 : 0x00000000
    Parameter 4 : 0x804e35f9
    Caused By Driver : R-ImageDisk.sys
    Caused By Address : R-ImageDisk.sys+1d242
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini040711-01.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 90,112
    ==================================================
     
  6. napoleon1815

    napoleon1815 Registered Member

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    Sorry to hear! Your last minidump definitely points to R-Drive. I've never had an issue with it, but with so many different hardware, OS, and software configurations out there, it happens. It's a great tool too. You can open a case with R-Tools...I've had great luck with their support. A few others I could recommend: Image for Windows (IFW) from TerabyteUnlimited, Drive Snaphot...
     
  7. acuariano

    acuariano Registered Member

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    ok no problem just uninstalled and remove everything about it.
    IFW is too slow for me,and i thin DS doesn't save to dvd's.
     
  8. majoMo

    majoMo Registered Member

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    @ acuariano, can you tell us if you did the uninstall with Revo?
     
  9. acuariano

    acuariano Registered Member

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    did it with total uninstall
     
  10. majoMo

    majoMo Registered Member

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    Thanks for the info. If a app. needs to reboot is adviced to uninstall with their own uninstaller firstly; after that to use Total Uninstall log monitoring to do a complete uninstall. If not issues can comes out after uninstall.
     
  11. MerleOne

    MerleOne Registered Member

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    You could try installing it again, then uninstalling it by the regular uninstaller ?
     
  12. acuariano

    acuariano Registered Member

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    the point is that this propgram dooesn't save image to dvd's
    or my dvd burner is not supported.
     
  13. MerleOne

    MerleOne Registered Member

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    Granted, but it's just a way to solve your BSOD.
     
  14. MerleOne

    MerleOne Registered Member

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    Also, you may want to examine how to fully remove such software by reading the following tip found on ShadowProtect forum :

    http://www.storagecraft.com/kb/questions.php?questionid=89

    Maybe the driver(s) that causes problem is not properly removed from the upperfilters that handle interaction with the filesystem. The procedure explains how to do this manually (make a registry backup first !).
     
  15. acuariano

    acuariano Registered Member

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    thanks i followed that procedure correctly.
    i also trialing active@disk image,looks good.but again when trying to save image to dvd,app sees the device but drive/speed box remains empty [no way to select the speed of dvd]..and for that reason can't clcik "next" and continue.
    i tried to mail support but you have to be a customer.
     
  16. MerleOne

    MerleOne Registered Member

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    Do you have a blank DVD inserted in the burner ?
     
  17. acuariano

    acuariano Registered Member

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    yes i put a blank,also a +rw at that moment
     
  18. MerleOne

    MerleOne Registered Member

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    Do other burning software, like ashampoo burning suite (any of the free version) works fine on your system, I mean, have you successfully burnt DVD or CD with the same burners ?
     
  19. acuariano

    acuariano Registered Member

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    other programs that use the burner work fine.
    i use sandboxie and always check drop my rights and sandboxed the burner drive...
    but all other programs work just fine.
    i tried unticking those options in sandboxie,sam results
     
  20. MerleOne

    MerleOne Registered Member

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    Did you try Image for Windows from Terabyteunlimited ? It has a rock solid burning engine.
     
  21. acuariano

    acuariano Registered Member

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    yes i tried that before,but process is too slow for me.
     
  22. MerleOne

    MerleOne Registered Member

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    If it's slow with IFW, it should be also slow with other products, at least in full backup mode.
     
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