BSOD after restart of new ATI2009 installation

Discussion in 'Acronis True Image Product Line' started by Wesco, May 31, 2009.

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  1. Wesco

    Wesco Registered Member

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    Hello Support,

    i´ve just bought True Image 2009 and installed it. but after first restart it hangs in BSOD a second after reset.
    Trying to start in "abgesicherter Modus" brings the same BSOD.

    then i´ve installed it on an second Laptop which caused the same BSOD.

    1. try ASUS eee 1002HA win XPHome
    2. try Dell Latitude D620 win XP Prof

    i canot start TI to get the Build but it was just downloaded at 05-30-09

    any Suggestions?

    dears Jan
     
  2. skypx

    skypx Registered Member

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    I'm experiencing a similar issue with build 9770 and Vista 64 w/SP2. After insalling and without even running Acronis, the computer crashes (BSOD) with a tdrpm228.sys error. After going back to the prevoius buils all is well.
     
  3. Wesco

    Wesco Registered Member

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    i´ve solved it!:D

    after starting with "letzt funktionierende Konfiguration" i tryed to uninstall ATI2009 but that run into an erroro_O
    then i installed ATI again and everything went fine.

    Tested on both machines.

    perhaps ther is an error in the installer??

    Acronis pse. correct it. :isay:

    Jan
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Jan and skypx,

    Thank you for using Acronis True Image

    Could you please let me know the language of your Acronis program? Is this a Dutch version? I should report about these issues.

    Thank you.

    --
    Oleg Lee
     
  5. Wesco

    Wesco Registered Member

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    I ´ve used the German Version

    Jan
     
  6. skypx

    skypx Registered Member

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    I am using the English version. Thank you.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for using Acronis True Image Home 2009

    We need crash dumps to investigate the issue and find possible solution or workaround. Wesco please do the following in order to enable mini-dumps:

    - Right click on "My Computer" and choose "Properties";
    - Go to "Advanced" tab;
    - Go to "Startup" and "Recover Settings";
    - Choose "Small memory dump" in "Write debugging information" box;
    - Close all the dialog windows by clicking OK buttons.

    Now, please reproduce the system crash and attach mini-dumps created to your next reply. This will allow us to investigate the problem thoroughly.

    Skypx to enable mini-dumps in Windows Vista you should do the following:

    - Right click on My Computer, choose Properties and go to the Advanced system settings
    - Hit Settings in the Startup and Recovery box
    - Choose Small memory dump in Write debugging information
    - Close all the dialog windows by clicking OK buttons
    - Reproduce the system crash
    - The small dump file will be created in the directory chosen in the Small dump directory box.

    Best regards,
    --
    Dmitry Nikolaev
     
  8. ManniX

    ManniX Registered Member

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    I had the same problem too with latest build 9770, I'm going back to build 9709.
    Happens often when I put in a USB Pendrive or HDD.

    Bye
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello ManniX,

    Thank you for using Acronis True Image

    Please renew USB drivers and see if the issue remains.

    I would recommend you to uninstall the previous build by means of Acronis Clean Up Utility and to install build #9770 from the scratch.

    Thank you.

    --
    Oleg Lee
     
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