BSOD 0x0000007e

Discussion in 'Returnil releases' started by Gertje, Oct 17, 2011.

Thread Status:
Not open for further replies.
  1. Gertje

    Gertje Registered Member

    Oct 17, 2011
    I've recently installed Returnil System Safe 3.2.12918.5857-REL14.

    Everything is working fine, except when I restart or shutdown my computer it displays a BDOD 0x000007e STOP ERROR.

    My OS is Windows 7 64 bits.
    Virtual Mode is turned on and working
    Turned off the Returnil 'Real-Time' protection
    Symantec Endpoint Protection 12.1 installed

    Help needed to resolve this issue.

  2. Coldmoon

    Coldmoon Returnil Moderator

    Sep 18, 2006
    Hello Gertje and welcome to the forums :)

    Please open a support ticket by sending a report to support (dash) tech (at) returnil (dot) com with the following logs:

    The rvs3.log and rvs3.inst.log files in the following folder:


    * MSINFO32 report: Click START > RUN or search box depending on version of Windows > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your reply.

    * C\Windows\MINIDUMP: Please locate any files with the same date and time as the blue screen incident(s) and attach them to your e-mail.

    For best results, simply put all the logs into a ZIP or RAR archive and then attach to the e-mail to support.

Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.