Browser lag

Discussion in 'Prevx Releases' started by DavidCo, Dec 21, 2013.

Thread Status:
Not open for further replies.
  1. Dragon1952

    Dragon1952 Registered Member

    Joined:
    Sep 16, 2012
    Posts:
    2,273
    Location:
    Hollow Earth - Telos
    I keep the ID Shield and Phishing Shield off to keep my computer running fast. When one or both are on it gets real slow in the background and surfing.
     
  2. Tarnak

    Tarnak Registered Member

    Joined:
    Feb 5, 2007
    Posts:
    4,960
    I could have sworn I saw a post by Thankful, here a few minutes ago. o_O
     
  3. Jryder54

    Jryder54 Registered Member

    Joined:
    Sep 3, 2013
    Posts:
    214
    Umm me too! Im confused...
    Had to reinstall as well.
     
  4. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,037
    Location:
    Ontario, Canada
    I would reinstall and do a few scans and contact the support inbox like Joe said above so they can send you there wsalogs utility to gather more detailed logs! Webroot Customer Service

    Thanks,

    Daniel ;)
     
  5. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    5,874
    Location:
    New York City
    I deleted the message. Here it is: Disabling the Identity Shield is not a good idea since it is part of the Webroot strategy. If a keylogger gets on your computer, there would be no protection before Webroot had a chance to roll back the infection. I deleted the message because I saw Dragon1952 has Zemana Antilogger on his computer which should notify him/her of the keylogger.
     
    Last edited: Dec 23, 2013
  6. Tarnak

    Tarnak Registered Member

    Joined:
    Feb 5, 2007
    Posts:
    4,960

    I knew I wasn't going mad! :D
     
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    I would also be curious if disabling the web filtering extensions corrects your slowdown after reinstalling. If this is the case, I think we should have enough to go on to start investigating closer across both reports.

    Thanks!
     
  8. Dragon1952

    Dragon1952 Registered Member

    Joined:
    Sep 16, 2012
    Posts:
    2,273
    Location:
    Hollow Earth - Telos
    My computer has been slow for a few hours and i already had these 2 shields off so i turned them back on and turned the Web Shield off. The background and web surfing was a lot better after that..
     
  9. DavidCo

    DavidCo Registered Member

    Joined:
    Jul 9, 2005
    Posts:
    503
    Location:
    UK
    I have not reinstalled WSA yet, I'll run without it over the holidays.
    I'll reinstall in the new year, if I experience the old issues I'll raise a ticket then.
    Must be careful 'till then:rolleyes:
     
  10. Techfox1976

    Techfox1976 Registered Member

    Joined:
    Jul 22, 2010
    Posts:
    749
    I can confirm a reproducible performance issue on Firefox specifically related to the new filtering extension.

    When a page is loading and data is flowing, the browser seems to be effectively "locked". Can't interact with anything. Can't close tabs, can't open new ones, can't click links until the page is fully rendered and finished.

    Issue exists when the new filtering addon is enabled and does not exist when it is disabled.
     
  11. DavidCo

    DavidCo Registered Member

    Joined:
    Jul 9, 2005
    Posts:
    503
    Location:
    UK
    @Techfox1976

    Thank you, exactly!

    It was getting lonely :thumb:
     
  12. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    5,874
    Location:
    New York City
    I am currently working with support testing the slowdown caused by the Identity Shield.
     
  13. DavidCo

    DavidCo Registered Member

    Joined:
    Jul 9, 2005
    Posts:
    503
    Location:
    UK
    Lets hope they find some common cause
     
  14. mike21

    mike21 Registered Member

    Joined:
    Jun 1, 2006
    Posts:
    416
    I have all shields enabled except the filtering firefox addon and I don't experience any delays. I exit webroot completely and got the same response from firefox. I doubt you need this "Webroot filtering extension", especially if you use a browser with browser specific, way better security addons, developed for years with thousands contributions from users.
     
  15. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Are you seeing it caused by the Identity Shield or the browser extensions? They are two completely distinct areas of the product.
     
  16. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Our web filtering is considerably stronger than the in-built filtering in browsers and analyzes page content in realtime to determine phishing attacks.
     
  17. pvsurfer

    pvsurfer Registered Member

    Joined:
    Sep 1, 2004
    Posts:
    1,537
    Location:
    USA
    More than likely it's WSA's web-filtering that's at the root of this problem. :doubt:
     
  18. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    5,874
    Location:
    New York City
    I am seeing it with the Identity Shield. When I turn off the Identity Shield (browser Web Shield add-on still enabled), I don't have a problem. The Identity Shield application protection for iexplore.exe is set to Protected.
     
  19. mike21

    mike21 Registered Member

    Joined:
    Jun 1, 2006
    Posts:
    416
    Hi, I was meaning firefox addons (e.g. adblock, noscript, request policy etc), not the browser's default built in filtering.
     
  20. Tarnak

    Tarnak Registered Member

    Joined:
    Feb 5, 2007
    Posts:
    4,960
    I got this new web filter recently, and since I don't use any browser other than Opera, I don't see any difference subsequently, with this web filter. What am I not getting?
     
  21. cybergary

    cybergary Registered Member

    Joined:
    Dec 6, 2006
    Posts:
    28
    I recently installed Windows 8.1 x64, installed WRSA again a few days ago. I'm getting intermittent lag in Chrome. Web filter extension is disabled, it appears the identity\phishing shield is the cause, but it's intermittent so I can't say for sure.
     
  22. Dragon1952

    Dragon1952 Registered Member

    Joined:
    Sep 16, 2012
    Posts:
    2,273
    Location:
    Hollow Earth - Telos
    All i use in WSA is the Realtime Shield and the Firewall. Everything else slows me down or i dont want or need it. I don't need the Extensions so don't know if they would slow me down or not.
     
  23. Zorak

    Zorak Registered Member

    Joined:
    Jan 2, 2010
    Posts:
    182
    Location:
    Australian Capital Territory
    It's the Browser Filtering Extension that slows things down for me. See my previous post here: https://www.wilderssecurity.com/showpost.php?p=2316380&postcount=3

    The extension has been updated to 1.0.0.21 since then but the problem remains. It doesn't happen on every website, but happens often enough to be annoying.

    Others have posted load and navigation times shown under "Manage add-ons" in IE to show no problems. My times reported by IE are not particularly excessive either, but I don't feel they accurately reflect the delays that do occur.
     
  24. DavidCo

    DavidCo Registered Member

    Joined:
    Jul 9, 2005
    Posts:
    503
    Location:
    UK
    Since the 24th I have run without any AV for 1 day, then I chickened out.
    I installed 'standard' AV for 1 day without any issues.
    Then I installed a 'Cloud' AV for 1 day, then another 'Cloud' AV.
    None together, I should add:D

    No issues at all.

    I hope there is something underway somewhere or other:D
    I will reinstall WSA soonish.
     
  25. GreekGuy

    GreekGuy Registered Member

    Joined:
    Oct 6, 2011
    Posts:
    41
    Location:
    Toronto, CANADA
    I, too, noticed intermittent lag on Chrome (Win 7 64-bit), but didn't give it any thought until I read this thread and realized that others were having similar issues.

    So, what I did was to uninstall Webroot and reinstall Kaspersky Internet Security 2014. Doing so corrected the the internet lag issue. For two days now, I have not encountered one website that causes Chrome to stall/lag.

    So, I can conclude with confidence that Webroot was the cause of intermittent lag on Chrome.
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.