Bought one copy, would like to use rebate offer

Discussion in 'Acronis True Image Product Line' started by marty3d, Jan 21, 2009.

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  1. marty3d

    marty3d Registered Member

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    Hi!

    I recently bought ATI2009. Now I saw that on http://www.acronis.com/specialoffers/, you can buy two copies for $69. I have been trying to contact sales about getting the rebate without having to buy two more licenses (only need one more, see), but they're quite slow in responding.

    Anyone tried this?

    Thanks!
    /Martin
     
  2. DwnNdrty

    DwnNdrty Registered Member

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    Try the Live Chat feature on the website.
     
  3. marty3d

    marty3d Registered Member

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    I thought it was a reasonable request, but apparently it's not possible to make deals with the sales reps. That's a shame, since I was prepared to pay for it, just not full price again, especially when that offer sits and laughs at me. :/

    Thanks for pointing out the chat thing btw!

    /Martin
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Martin,

    Thank you for your interest in Acronis True Image

    If use our Live Chat service here, we will find a solution for you immediately.

    Thank you.

    --

    Oleg Lee
     
  5. marty3d

    marty3d Registered Member

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    Unfortunately, I actually DID use Live chat to try to figure this out, but I just got a plain "No it's not possible" answer. I don't know why, since selling two copies is better than one, but it's ok, I just picked up another, cheaper backup software instead.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello marty3d,

    Thank you for using Acronis True Image

    Could you please send us the log file of the chat session via PM? We should avoid the discrepancy in the future.

    Thank you.

    --

    Oleg Lee
     
  7. marty3d

    marty3d Registered Member

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    Of course, where do I find it?
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello marty3d,

    Thank you for your interesting in Acronis True Image

    In order to contact us via PM right-click on signature Acronis Support -> Send Private Message. Provide us your order number and we will do our best to solve this issue.

    Best regards,
    --
    Dmitry Nikolaev
     
  9. marty3d

    marty3d Registered Member

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    Oh, sorry. I meant where do I find the log file?
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Martin,

    Thank you for your interest in Acronis True Image

    Could you please send us the e-mail address under which you have contacted us via Live chat? Please send us the e-mail address via PM, we will find the chat transcript.

    Thank you.

    --

    Oleg Lee
     
  11. marty3d

    marty3d Registered Member

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  12. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Marty,

    Thank you for the provided information, I have found the chat transcript.

    Thank you.

    --

    Oleg Lee
     
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