Bought It but....

Discussion in 'Port Explorer' started by Curlytoons, Apr 13, 2005.

Thread Status:
Not open for further replies.
  1. Curlytoons

    Curlytoons Registered Member

    Joined:
    Apr 13, 2005
    Posts:
    2
    I cannot get anybody at RegSoft, where they took my money, or at Diamondcs, who makes the software, to send me an unlock code. The product itself seems good, but there is this little problem of contractual obligations...

    I paid, but no one is home to deliver the goods.

    Curly o_O
     
  2. Disciple

    Disciple Registered Member

    Joined:
    Nov 14, 2002
    Posts:
    292
    Location:
    Ellijay, Georgia - USA
    You will receive an unlock code in the PE Members Area, once logged in go to the download section (click the PE icon). There you will find your unlock code, where all you have to do is copy/paste it into PE.

    If you have not gotten an e-mail from DiamondCS with your Members Area Login info, go to http://www.diamondcs.com.au/portexplorer/index.php?page=help and chose one of the e-mail links at the bottom. I would include your purchase info with the e-mail.
     
  3. Curlytoons

    Curlytoons Registered Member

    Joined:
    Apr 13, 2005
    Posts:
    2
    Day Four:

    My credit card was billed but NO word from Diamondcs... o_O
     
  4. Jooske

    Jooske Registered Member

    Joined:
    Feb 12, 2002
    Posts:
    9,713
    Location:
    Netherlands, EU near the sea
    Hi there Curlytoons,
    In the DiamondCS forum i answered your question too, maybe your email bounced.
    Advising you to send an email to sales _AT_diamondcs.com.au with CC to support_AT_diamondcs.com.au with date of purchase, way of payment, name on creditcard, email address used, your full name and maybe an alternative email address just in case.
    Normally it just takes one or two businessdays, so i guess it's something like bouncing emails.
    So many emails are bouncing these days, which is absolutely a frustration for many!

    Keep us informed please!
     
  5. Wayne - DiamondCS

    Wayne - DiamondCS Security Expert

    Joined:
    Jul 19, 2002
    Posts:
    1,533
    Location:
    Perth, Oz
    Hi there,
    We've already responded in the DiamondCS forum where you previously posted this same thread, so i'll close this one. :)
     
Thread Status:
Not open for further replies.