bootable media problem

Discussion in 'Acronis True Image Product Line' started by PsychatoR, Aug 27, 2007.

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  1. PsychatoR

    PsychatoR Registered Member

    Joined:
    Aug 27, 2007
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    http://www.acronis.com/enterprise/products/ATIESWin/universal-restore.html

    i created that "bootable media with the Universal Restore option selected"

    my CD boot is 17 Mo.

    When i reboot with that bootable cd media, some options are there ..
    like Acronis True Image with drivers and no drivers and all other options.

    but when i try anyone of them .. all result the same way:
    It says something like "Loading and wait ..."
    but wait ... and wait .. and waitttttttttttttttttt.....
    and it never end...
    the CD doesnt run anymore and the light of the HD too!

    what should i do now? ty and sorry for my english ... i suck a lil hehe
     
  2. Menorcaman

    Menorcaman Retired Moderator

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  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello PsychatoR,

    Thank you for choosing Acronis Remote Server Backup Software.

    Please make sure you use the latest build of both Acronis True Image and Acronis Universal Restore. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post as Menorcaman suggests.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Linux system information (sysinfo.txt) and Windows system information as it is described in Acronis Help Post.

    If you are not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.
    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version".

    When the screen stop scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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