I have Acronis True Image Home (ver 10) installed on my computer hard drive, which runs under Windows XP Pro (SP2 and all current MS updates). For a backup device I have an Acomdata 160GB External Hard drive connecting to a USB port. I can successfully backup the full Windows XP Pro computer to the Acomdata, doing a "full" backup. I use ATIH to create a bootable CD. I want to be able to boot from that CD in the event that I ever have a hard-drive crash on my PC and need to replace the hard drive with a new one. Then of course I would want to do a full restore from the backup on the Acomdata External Hard Drive. The bootable CD boots up okay and shows the initial menu. I can choose either "safe" mode or "full" mode. I need to be able to run in full mode in order to access the Acomdata USB hard drive. The safe mode has no USB driver. But if I choose the "full" mode, the monitor soon goes blank and the PC just hangs, with the hard-drive light off. It has either crashed or gone into an infinite loop. This means that ATIH will not do the basic job for which I bought it. Is there any fix possible? Any way to get Acronis tech support to help me solve this issue?