Bootable CD Error

Discussion in 'Acronis True Image Product Line' started by mjwallace, Apr 13, 2005.

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  1. mjwallace

    mjwallace Registered Member

    Joined:
    Apr 13, 2005
    Posts:
    4
    Ok. I just got TI downloaded from NewEgg and while I was
    able to create, just fine, a backup image, I can't create a bootable
    CD.

    Running WinME (I know, I know - upgrading to XP as soon as I can),
    DELL 8000 Laptop
    Sony CD-R drive.

    I've done all of the major workarounds - CD in/CD Out, clicked
    all the options OFF on the CD drive, etc. but I still get the
    error dialog box - Error in creating CD .

    Did notice that BEHIND it was a smaller box where it was trying
    to burn a CD. Thought perhaps I should wait a bit, waited for over
    5 minutes and it didn't stop showing the error box.

    I tried booting in Safe Mode but my laptop doesn't see my
    CD drive in Safe Mode!

    Help -------!

    MJ Wallace
     
  2. mjwallace

    mjwallace Registered Member

    Joined:
    Apr 13, 2005
    Posts:
    4
    Ok. Here's the latest ---

    I upgraded to XP anyways,without having a bootable CD.

    Once I did that and I re-installed TI - I was successfully able to
    create a bootable CD.

    So, it must be that WinME and TI are not "fully" compatible. Of course,
    I'm at a loss to explain why I haven't seen any response from Tech
    Support to my original post.

    Is there a stated policy that says anything about how fast
    you should get a response?

    MJ Wallace
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello mjwallace,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the fact that we didn’t answer your first post. We always try to answer all questions on our forum, the fact that your question remained without the answer is completely our error. We will certainly improve the quality of our support.

    Thank you.
    --
    Irina Shirokova
     
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