Bootable Agent on Static IP Network

Discussion in 'Acronis True Image Product Line' started by miroesq, Aug 13, 2007.

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  1. miroesq

    miroesq Registered Member

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    Out of curiosity, is it possible to assign a static IP address to the Boot Agent so that you can rescue a machine on a non-DHCP network when booting it from the Rescue CD?

    Thanks
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello miroesq,

    Thank you for choosing Acronis Corporate Disk Backup Software.

    Please notice that IP address can be specified by doing the following:

    - Boot from Acronis True Image Agent bootable CD or from PXE Server
    - Once you get the menu where you are prompted to select which component to launch (Acronis True Image Agent, Windows etc.) press F11
    - After getting the parameters window please modify it the following way:

    quiet if=eth0 ip=x.x.x.x dns=x.x.x.x gw=x.x.x.x mask=x.x.x.x

    where "if" is the identifier of the network card (eth0 is used by default), "ip" is the ip-adress, "dns" is the DNS ip-adress, "gw" is the gateway ip-adress, "mask" is the subnet mask.

    - Press OK and select the Acronis True Image Agent component.

    After Acronis True Image Agent starts it should receive the IP-adress you have specified.

    If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

    Thank you.
    --
    Marat Setdikov
     
  3. miroesq

    miroesq Registered Member

    Joined:
    Aug 6, 2007
    Posts:
    25
    Hi Marat,

    I followed your instructions:

    When I hit F11, I get a command line box with 'quiet' already present. I went ahead and adjusted it to read as follows:

    quiet if=eth0 ip=x.x.x.10 dns=x.x.x.134 gw=x.x.x.9 mask=x.x.x.248

    I only have one LAN card, so eth0 is the proper identifier and I tried it 3 times making sure that I have entered the correct numbers, but am still unable to set a static IP address. Instead I get the IP of 169.254.82.31
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello miroesq,

    Please make sure you use the latest build of the respective version of Acronis True Image. To get access to updates you should first register your software. Don't forget to update all installed components and recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post(add it to the previous string of commands after a space).

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Boot the computer from Acronis Bootable Rescue Media, remove the "quiet" parameter and wait for # prompt to appear;

    - Insert a diskette in a floppy disk drive and issue the following commands;

    cd tmp
    mkdir mntdir
    mount /devfs/floppy/0 mntdir
    cat /proc/net/dev > mntdir/net.txt
    asamba dhcp -n > asa_dhcp.txt
    asamba masters > asa_mast.txt
    sysinfo > mntdir/sysinfo.txt
    umount mntdir

    - Collect the net.txt, asa_dhcp.txt, asa_mast.txt and sysinfo.txt files from the diskette.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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