I know this topic has been discussed greatly but haven't found an answer. I just installed true image 9 build 2.259. I have two firewire external hard drives, one ion and the other acomdata. True image in windows sees both drives. When the boot cd loads it gives the error message- error logging into sb2 device logging out. - and neither drive is seen. Can anything be done or do I need to ask for a refund? This seems like a good product and would really like it to work!