Boot Cd doesn't work

Discussion in 'Acronis True Image Product Line' started by khor, Nov 12, 2004.

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  1. khor

    khor Guest

    Hi

    I have created a Image of my notebook Harddrive on an USB Harddrive.
    Than I exchanged the Notebook Harddrive with the new one.
    Than I tried restoring the Image from the USB Harddrive using the Boot Cd created by True Image. But always when I clicked next after selecting "restore image" the notebook reboots and I am not able to restore the Image on my new harddrive.
    Does anyone know the reason for that?

    thx
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello khor,

    Thank you for using Acronis True Image (http://www.acronis.com/products/trueimage/).

    We are really sorry for the inconveniences.

    Please try the following workaround:

    Please boot from the Acronis True Image rescue disc (the full version) and press F11 key when the "Starting Acronis Loader..." message appears. After you get the "Linux Kernel Settings" prompt, please add the "acpi=off noapic" parameter (without quotes) to the end of the kernel command line (do not remove the word "quiet") and click on the OK button.

    If the problem persists please do the following:

    Could you please boot from the Acronis True Image rescue disc and press F11 key when the "Starting Acronis Loader..." message appears? After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the "OK" button and wait for # prompt to appear. Please insert a diskette into a floppy disk drive and issue the following commands:

    mkdir mntdir
    mount /devfs/floppy/0 mntdir
    sysinfo > mntdir/sysinfo.txt
    umount mntdir

    Send the sysinfo.txt file from the diskette to support@acronis.com.

    Thank you.
     
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