Boot CD does not provide network access

Using a boot CD made from True Image V8 Build 800 I do not get access to my network when trying to recover an image. The partitions on my hard drive are listed correctly along with the CD drive but the normal "Computers near you does not appear". Using the boot CD on another machine the network access works OK.

I have an Intel D925XCV M/B and made it RAID Ready but never installed a second SATA drive. I have now removed the RAID setup using the instructions on the Intel web site. Might this be the cause of the problem and how do I fix it?

Barry

 

Hello Barry,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

The problem is unlikely to be in your RAID setup. Could you please try the "acpi=off noapic" workaround (please see https://www.wilderssecurity.com/showthread.php?t=55317 for the details) and if it doesn't help please create the sysinfo.txt file and send it to us along with the link to this thread. This will allow us to investigate the problem.

Thank you.
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Ilya Toytman

 

Thanks for the response. When I hit F11 I get ^[[23~ Do I backspace over this before entering "quiet acpi=noapic" or just enter it?

Barry

 

Hello barrystuttard,

Please press F11 key when the "Starting Acronis Loader..." message appears before the blue splash screen. After you get the "Linux Kernel Settings" prompt, please add the "acpi=off noapic" parameter (without quotes) to the end of the Linux kernel command line (do not remove the word "quiet") and click on the OK button.

Thank you.
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Irina Shirokova

 

Thanks, I've now managed the F11 trick but the acpi=off noapic workaround didn't solve the problem. So I've now made the sysinfo.txt file and have e-mailed it to support@acronis.com with other information.

Thanks,

Barry

 

I have a problem trying to mail you. The mail is not being delivered and I get the following response:

"The message identifier is: 1DDQhy-000BiR-9m
The date of the message is: Mon, 21 Mar 2005 17:28 +0000 (GMT Standard Time)
The subject of the message is: Boot CD does not provide network access

The address to which the message has not yet been delivered is:

support@acronis.com
Delay reason: Remote host relay.acronis.ru [195.133.213.209] closed connection in response to end of data"

This also happened about a week ago when I tried to send mail to support@acronis.com. Looks like the Russian site is misbehaving. Is there an alternative address I can use?

Barry