Boot Agent doesn't find OS Deploy Server...

Discussion in 'Other Acronis Products' started by stefdm, Jun 16, 2006.

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  1. stefdm

    stefdm Registered Member

    Jun 16, 2006

    I installed all the components needed to make snap deploy working.
    I boot the snap agent cd on a target computer, but it doesn't find the OS deploy server and network settings. :'(
    It is very strange because i tested it on a different network and it was working good.... it was getting the gateway, dns, ip adresses and so on.o_O

    I tryed to set the settings manually by pressing F11 and type "quiet if=eth0 ip=xxxx gw=xxxx mask=xxxx", but it didnt remain the settings.

    Can someone explain me exactly how does the snap agent working ? Then maybe shall i understand the reason that makes the connection impossible in this case, before going crazy... o_O

    Thanks a lot for help.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello stefdm,

    Thank you for choosing Acronis Complete System Deployment Software.

    Could you please do the following in order to create Acronis Snap Deploy Agent logs so that we could continue investigation on this issue (this should be done on a target computer)?

    - When the client side of Acronis Snap Deploy is starting up, wait for boot menu to appear and press F11. As you get the "Linux kernel settings" prompt, remove the "quiet" parameter and press OK.
    - Select Acronis Snap Deploy Agent.
    - After you get the command prompt enter:

    product /mode:demon /log-level:verbose /log:../tmp/problem.log

    and press enter.

    - Reproduce the problem.
    - After you get the command prompt again insert a diskette into the floppy drive and enter:

    mkdir /mnt/t
    mount -t vfat /devfs/floppy/0 /mnt/t
    cp /tmp/problem.log /mnt/t
    umount /mnt/t

    - Collect the problem.log file from the diskette.

    Then, please, continue with the following in order to create Acronis OS Deploy Server logs:

    - Launch Acronis Snap Deploy Management Console;
    - Select the "Manage Deployment" option;
    - Specify the credentials for connecting to the machine with Acronis OS Deploy Server and click "OK";
    - Click on the "Show operations log" button on the icon bar;
    - Select the date you need the log from (this should be the last one, which was created when creating Acronis Snap Deploy Agent logs) and click on the "Save log entry to file" (diskette) button;
    - Specify the path and the filename for the log file and click "Save".
    - Collect this log file too.

    Please submit a request for technical support. Attach all the collected files to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Please also send us information about physical configuration of your network (which devices/hardware is used in this network environment (hubs, switches, routers) and the configuration for multicasting) in your request.

    Thank you.
    Kirill Omelchenko
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