Booking Software Outage Affects 20 Airlines Including Fledgling Avelo

guest · Apr 25, 2021

Booking Software Outage Affects 20 Airlines Including Fledgling Avelo
April 25, 2021
https://airlinegeeks.com/2021/04/25...fects-20-airlines-including-fledgeling-avelo/

Orlando-based company Radixx announced that it experienced a malware attack, causing an outage of its booking software. The outage impacts low-cost airlines like Avelo Airlines, a startup airline in the U.S., scheduled to launch in the next week.

Currently, it is setting up Radixx Res in a new server environment, with efforts ongoing since April 22 and multiple airlines reporting a recovery of their reservation systems. According to a spokeswoman, the incident was reported to the FBI.
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The company emphasizes that no customer info was compromised in the attack. Additionally, its parent company, Sabre Corporation, remains unaffected.

At the time of writing, other carriers currently affected by the outage include Japanese low-cost carriers, ZipAir and Peach Aviation, Vietnamese low-cost carrier Vietravel Airlines, Belgian long-haul carrier Air Belgium and American carrier Eastern Airlines. It is unknown to what extent each airline involved in the incident was affected.
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