Boat biz breaches itself: Brittany Ferries 'fesses up to leaks caused by routine website update

guest · Nov 11, 2021

Boat biz breaches itself: Brittany Ferries 'fesses up to leaks caused by routine website update
November 10, 2021
https://www.theregister.com/2021/11/10/brittany_ferries/

Brittany Ferries has told some customers that an unforeseen technical glitch introduced after "routine" website maintenance had left their accounts wide open, potentially exposing very sensitive details to anyone who knew the linked email address.

The operator, which runs ships from the UK to ports in Spain, France, and Ireland, contacted punters on Tuesday with the bad news about a "breach to our data that might have an impact on your My Account with Brittany Ferries."

"In spite of our cyber vigilance and rigorous security checks, I'm sorry to confirm your account's protection settings were unintentionally changed between October 21st and November 2nd of this year," said Anne Laure Fabre, data protection officer at Brittany Ferries.
On day two of this month, she added, "we uncovered a fault in the authentication process used for My Account login details that meant any My Account could be accessed without the right password. [...]
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One customer caught up in the breach told us he was "disappointed" that his passport data, which may be used to forge his identity, could have been accessed by unauthorised sorts, but that Brittany Ferries "don't seem to be able to say whether it's actually happened. Whatever happened to logging requests?"

The company spokesman told us that no customers had complained of having their data accessed. At least not yet. Some 25,000 customers details could have been accessed, he confirmed.
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