I reported this to Support last Wednesday or Thursday but to date have not had a response so I am hoping that someone here may be able to help. OS is Windows 7 Home Premium. Basically, before Christmas ESS version 18.104.22.168 crashed either whilst or immediately after updating the database and caused a Blue Screen, every time I restarted the computer the same thing happened soon after starting, not giving me any time to check the settings. I uninstalled ESS from Safe Mode and installed AVG free and started Windows firewall to give me some protection until I found a solution. I searched the forum without success, after using the ESET cleanup tool and manually deleting traces of ESET from the "User" files, I downloaded a new file from the download page and installed that. Opened ESS main window and once again got a Blue Screen, Now back to AVG Free and Windows firewall. Any suggestions please?