Blue Screen Trueimage Server 9.1 & Backup Exec

Discussion in 'Acronis True Image Product Line' started by SBK, Feb 18, 2008.

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  1. SBK

    SBK Registered Member

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    On our Small Business Server 2003 R2 (32Bit) with SP2, we have installed the Symantec Backup Exec 10.d and Acronis Trueimage Server 9.1 (Build 3920) .

    In irregular intervals (in the nightly backup) appears a blue screen with error code 000000b8. When we analyze memory dumps, it has become apparent that the driver snapman.sys is the cause of the blue screen. As this driver is installed with Acronis True Image Server software, i wanted to ask whether the problem is known and someone have a workaround or solution to offer.

    Thanks in advanced for you help!

    SBK
     
  2. SBK

    SBK Registered Member

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    Am I the only with the snapman.sys problem?

    Sincerely

    SBK
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello SBK,

    Thank you for using Acronis Server Disk Backup software

    Could you please submit a request for technical support. Attach the collected dumps and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Michael Levchenko
     
  4. SBK

    SBK Registered Member

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    Hello Michael,

    Thanks for your answer. I will submit a technical request, but did you really mean to send the memory dump (memory.dmp)? This one is 1GB (1'073'032 Byte) and not so easy to send with a Webform or E-Mail...

    Or did you mean another file?

    SBK
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello SBK,

    Please accept our apologies for the delay with the response.

    I was talking about small memory dump (so called 'minidump').

    Thank you.
    --
    Michael Levchenko
     
  6. felixthecat2007

    felixthecat2007 Registered Member

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    Has there been a resolution to this problem?
     
  7. SBK

    SBK Registered Member

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    No, Acronis-Support-Team has never give an answer (i have send 3 mails) to the snapman.sys issue.

    Since 1 month i have deinstalled Acronis Trueimage Server 9.1 and the Symantec Backup Exec is functionally great and no bluescreen on the Server is appearing.

    SBK
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello SBK,

    We are very sorry for the inconvenience.

    Could you please let us know your Acronis request number (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find why you didn't receive an answer. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

    Thank you.
    --
    Marat Setdikov
     
  9. SBK

    SBK Registered Member

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    Here is my Acronis Request Number [Acronis #1338932] Blue Screen snapman.sys from 18.2.2008.

    Thanks!

    SBK
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello SBK,

    We are sorry for delayed response.

    We have contacted the appropriate person, and you should receive a reply as soon as possible. Please accept our apologies for the inconvenience.

    Thank you.
    --
    Marat Setdikov
     
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