blue screen!please help!

Discussion in 'ESET NOD32 Antivirus' started by Galaxykiss, Apr 2, 2010.

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  1. Galaxykiss

    Galaxykiss Registered Member

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    code: 0*0000008e(0*c0000005, 0*8055a340, 0*b8503c38, 0*00000000)
    os: xp
    product: eav latest version

    someone said this issue can be done by deleting ehdrv.sys. I've never tried.

    but why the blue screen occur?
     
  2. siljaline

    siljaline Former Poster

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    Collect a memory dump. I do not know who to submit the dump file to, though.
    You may also attempt a Clean Boot State in order to troubleshoot the culprit to selectively itemise the item that may be causing your issue.
    When Marcos sees this thread he will advise where to submit the dump file.

    Regards,
     
    Last edited: Apr 3, 2010
  3. Marcos

    Marcos Eset Staff Account

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    All memory dumps from BSOD we've got so far were caused by an outdated 3rd party driver or a badly written driver that caused BSOD in conjunction with the ESET self-defense driver. In order for us to tell if it's the same problem and to figure out which driver is the problematic one, we'll need to get a kernel or better complete memory dump from BSOD for perusal as mentioned above.
     
  4. Galaxykiss

    Galaxykiss Registered Member

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    thanks guys
     
  5. siljaline

    siljaline Former Poster

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    Glad to help :thumb:

    Regards,

     
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