BLANK SCREEN WHEN PC REBOOTS USING TRUE IMAGE 9

HI I AM HAVING A SERIOUS PROBLEM. I NEED TO RE-IMAGE MY LAPTOP AN ACER TRAVELMATE 4650. BUT WHEN I RUN THE APPLICATION AND REBOOT I GET THE IMAGE LOADER IS STARTING THEN THE SCREEN GOES BLANK. I HAVE UPDATED FROM V8 TO V9 AND IT IS STILL THE SAME. PLEASE HELP AS I NEED TO REIMAGE ASAP BEFORE I LEAVE FOR THE STATES.

REGARDS

S

 

Hello knowlesy27,

Thank you for choosing Acronis Disk Backup Software.

Please make sure that you use the latest build (2337) of Acronis True Image 9.0 Home which is available at: http://www.acronis.com/homecomputing/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/homecomputing/my/
then log in and use your serial number to register your software.

Could you please clarify what you mean by "RE-IMAGE MY LAPTOP"? Are you trying to restore the image of your hard drive?

If so then please create the bootable rescue media with the latest update of Acronis True Image 9.0 Home, boot your computer from it and restore the image.

If the problem still persists, please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

quiet acpi=off noapic, click on the OK button and choose "Full Version".

If that does not help, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Tatyana Tsyngaeva