Blank screen after image restore-HELP!!!

Discussion in 'Acronis True Image Product Line' started by sradams1977, Aug 3, 2005.

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  1. sradams1977

    sradams1977 Registered Member

    Joined:
    Aug 3, 2005
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    Hi,

    After I have restored an image the PC hangs on a black screen with the cursor flashing in the top left and the hdd activity light on.

    The pc I created the image on is identical to the one I am restoring to. Its a Dell Dimension 4100, P3 900Mhz 128mb ram.

    I have tried fdisk /mbr with no luck and the image has been checked.

    Any help would be greatly appreciated.

    Many Thanks.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello sradams1977,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please do the following:

    - Download Acronis Report utility from http://www.acronis.com/files/support/AcronisReport.exe;
    - Run Acronis Report utility and select the "Create bootable floppy" option;
    - Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
    - Boot the computer under consideration from this diskette and wait for report creation process to complete;
    - Send the report.txt file from the floppy disk to support@acronis.com.

    This would provide us with detailed information on the hard disk partition structure.

    Thank you.
    --
    Ilya Toytman
     
  3. Gothmolly

    Gothmolly Registered Member

    Joined:
    Aug 10, 2005
    Posts:
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    I have the same problem. I was moving XP from a WD PATA disk to a WD SATA disk. On reboot, nothing but a blank screen.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Gothmolly,

    Thank you for choosing Acronis Disk Backup Software.

    Please contact us via e-mail because this way gives us much more opportunities to resolve your problem. Please create Acronis Report Ilya requested above and send it to support@acronis.com along with the link to this thread.

    Thank you
    --
    Irina Shirokova
     
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