Bizzare mouse/cdrom error.

For the longest time I had the most bizzare problem. If I unplug my PS/2 mouse and boot my system, it would reboot during the OS load. Since I did not have an error message to work with, I ignored it for a long time. I just did it again tonight, and now I have some error messages, and the system boots up to the desktop, and is usable.

First, it creates a MiniDump file:

This Error Signature:

The System Log in the event viewer continuously reports the following two errors.

For CdRom1:

For CdRom0:

When I click on the link in the event log, I get this message:

Here are all of the processes that are running:

IRQ list from MSInfo32:

If I plug the mouse back in, the system works fine. The mouse is a Logitech. I was using the default Windows mouse drivers when the problem first occurred. I recently installed a Logitech MX510 USB mouse, and installed the latest drivers to take advantage of the resolution of the mouse. But even with the new drivers, the problem persisted. So I ignored it, and kept two mice on my system.

Now I don't want to ignore it anymore. I want to install an Adaptec USB 2.0 card, and I won't until I fix the mouse problem.

I've searched for answers, but I cannot find much. Maybe you guys can help.

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Bumping it before you guys let it get moldy.

 

As an experiment, I uninstalled the COM and LPT ports in the device manager. I then disable the COM and LPT ports in the BIOS. I get the following error message in the System log about 2 minutes after reaching the desktop:

I have never seen this error before on other systems that I have worked on. I have done this a lot in the past, and never had a problem.

Could someone please try the same thing with their XP system, and see if they get the same error? It will occur about 2 to 5 minutes after boot up. So give the system some time before you check the System log.

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I am now running my system with the COM and LPT ports uninstalled and disabled. The PS/2 mouse is uninstalled and unplugged. The System log in the event viewer is overflowing with the CDROM errors above. I did find some new errors buried in between the long list of CDROM errors:

When I clicked on the link in the event log, it took me to this site:

http://support.microsoft.com/default.aspx?scid=kb;en-us;328213&sd=ee

I put in a support call in to Microsoft.

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I got this response from Microsoft tech support today:

Don't know if it's gonna work, but I will give it a spin!!

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I did what Microsoft told me to do:

I unplugged the two CD-ROMs and booted the system in Normal Mode. There were no errors in the logs, so I rebooted in Safe Mode. When system came up, I found the following errors in the System log:

I ran "CHKDSK /x C:" as Microsoft suggested, and shut down the machine. I unplugged the mouse from the PS/2 port and restarted it. The computer crashed immediatly after post and rebooted. Then the OS prompted me to log in in "Safe mode", "Previously Known...", etc. I told it to boot in normal. When the system came up, I checked the System logs and found this in normal mode:

I rebooted the system and it crashed and rebooted again after post! When it came up again, I chose Safe Mode. The keyboard would not work in Safe Mode. I checked the device manager, and the keyboard was fine. Fortunately the USB mouse worked, so I rebooted again to Normal Mode. Normal Mode had the same errors as above. Finally, I swapped keyboards and rebooted in Safe Mode. The keyboard did not work again.

So there I stand in my epic error.

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I ran another battery of tests. First I started the system with no PS/2 keyboard or PS/2 mouse. The system would always reboot after post. I then started the system with just the PS/2 mouse and I got the following message in the System log:

I am going to go ahead and reinstall the CD-ROMs.

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