Not even sure where to post this one - hopefully somebody will know what I am talking about. A friend of mine called me to day - he was having problems with malware and I suggested downloading and running malwarebytes and superantispyware. he said he downloaded and ran malwarebytes which cleaned about 60 items. He rebooted then downloaded superantispyware. As he was installing it he said he saw a popup regarding a windows ID 'FAMILY' and password. He doesn't remember what he did but the pc rebooted and is now presenting the ID FAMILY and requiring a password - which he does not have. He tried blank which did not work. I can't believe that this has anything to do with Malwarebytes or Superantispyware but any theories or solutions would be greatly appreciated. Not sure why this would have popped up at the time it did. I yold him it sounded like 'FAMILY' was probably the name ge gave the PC when he first set it up, but he does not remember.