Bit Defender automatic renewal is unethical

Discussion in 'other anti-virus software' started by Chris Francis, Oct 13, 2014.

  1. Chris Francis

    Chris Francis Registered Member

    Joined:
    Oct 13, 2014
    Posts:
    2
    Hi.
    I have been using Bit Defender for about 5 years without a problem. However, today they put through an automatic renewal, even though I have 247 days left on my current license. So, I called Avangate, who told me I needed to call BitDefender (who do NOT have a toll-free number). Then, when I talked to a rep at BitDefender, he said that getting a refund is a multi-step process and that the next step will be BitDefender sending me an email.

    On June 7, 2013, I purchased a 2 year 3 PC license for BitDefender Total Security and paid $139.95 CAD. Then, on July 17, 2013 I paid $14.95 US. I think it was to extend my license for 3 PCs for another year.

    This afternoon, I got a misleading email from Avangate Customer Service. (The email said I ordered the software, which I did not.) Here is the first paragraph from the email:

    Dear Chris Francis,

    Your online order placed on http://www.bitdefender.com on October 13, 2014 and processed by Avangate as the authorized vendor of Bitdefender products has been successfully completed (order number: 31643957). Please note that avangate*bitdefender.c will appear on your bank statement, instead of Bitdefender.

    Bitdefender Total Security 2015 - ELECTRONIC DELIVERY DETAILS

    Please find below the license registration/activation information for the product you have ordered, Bitdefender Total Security 2015 (up to 3 PCs , 1 year): ​

    I'm planning to stop all usage of BitDefender and want others to be aware of their practices, so you can protect yourselves.
    Chris
     
  2. SnowFlakes

    SnowFlakes Registered Member

    Joined:
    Jun 29, 2011
    Posts:
    194
    why don't you contact their Live-Chat Support ?
    There you can chat directly with the Bitdefender's support Online.
     
  3. Chris Francis

    Chris Francis Registered Member

    Joined:
    Oct 13, 2014
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    I contacted Live-Chat Support. They said the same thing as the person on the phone. Someone will send me an email within 24-48 hours about the process to get reimbursed. It seems they want to make the process difficult to avoid giving reimbursements.
     
  4. zapjb

    zapjb Registered Member

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    Nov 15, 2005
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    5,140
    Location:
    USA still the best. But barely.
    Hope you get sorted. Stuff like this is why I buy boxed retail copies without providing any payment information.
     
  5. Noob

    Noob Registered Member

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    Nov 6, 2009
    Posts:
    6,491
    They renewed your license with so many days left?
    That is definitely a scam!

    I'd understand if it was a couple days before expiration but this is unacceptable.
     
  6. Rohugh

    Rohugh Registered Member

    Joined:
    Apr 6, 2014
    Posts:
    56
    Whilst the renewal sounds wrong and something that the OP should follow up on, many of the software vendors, and not just the AVs, will automatically check the auto-renewal option and will need it opting out of when a purchase is made. It is always necessary to carefully check each payment window when buying via digital transfer.
     
  7. ance

    ance formerly: fmon

    Joined:
    May 5, 2013
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    1,359
    Very nice Bitdefender. :argh:
     
  8. Macstorm

    Macstorm Registered Member

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    Mar 7, 2005
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    Location:
    Sneffels volcano
    It seems that their sales policy and customer support go hand-in-hand with the quality of programming of their software :thumbd:
     
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