My sister-in-law said she had a virus and the anti-virus wanted $60 to clean 27 viruses off her computer. When I looked at it no program would open ( gives the pop up what program do you want to open with then says it can't open.) The dvd drive is dead and the printer is on and won't shut except to unplug.I never saw anything about viruses. I can't run a dvd or start system restore or run a program. windows file will open like normal. I'm confused.