betasupport email

Discussion in 'ESET Smart Security v4 Beta Forum' started by ASpace, Nov 19, 2008.

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  1. ASpace

    ASpace Guest

    Since yesterday I have sent 7 emails to with questions/bug reports . A year ago when v3 was in beta I got replies to almost all emails with answers , further questions , confirmation/denials about bugs . Nobody from ESET have replied for a whole day ... What is going on ?

    Will this email work or we are supposed to post bugs/ask questions only here ? What is the official procedure this to report bugs to you and to get replies to at least most bug reports.
  2. s4u

    s4u Registered Member

    Oct 24, 2007
    They are probably too busy or the mailadress isn't being read yet
  3. NOD32 user

    NOD32 user Registered Member

    Jan 23, 2005
    Not sure about expected response times but I would think this is the official answer:
    I would suggest that when the email is sent it would be worth including the link to your thread as per normal.


    Cheers :)
  4. ASpace

    ASpace Guest

    Thanks ! But I am not having a thread here for all the issues that might occur . Just sending them potential bugs , nobody replies . Hope the Beta team hasn't become like the Virus lab (which doesn't respond to submissions).
    Last edited by a moderator: Nov 20, 2008
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