betasupport email

Discussion in 'ESET Smart Security v4 Beta Forum' started by ASpace, Nov 19, 2008.

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  1. ASpace

    ASpace Guest

    Since yesterday I have sent 7 emails to betasupport@eset.sk with questions/bug reports . A year ago when v3 was in beta I got replies to almost all emails with answers , further questions , confirmation/denials about bugs . Nobody from ESET have replied for a whole day ... What is going on ?

    Will this email work or we are supposed to post bugs/ask questions only here ? What is the official procedure this to report bugs to you and to get replies to at least most bug reports.
     
    ASpace, Nov 19, 2008
    #1
  2. s4u

    s4u Registered Member

    Joined:
    Oct 24, 2007
    Posts:
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    They are probably too busy or the mailadress isn't being read yet
     
    s4u, Nov 19, 2008
    #2
  3. NOD32 user

    NOD32 user Registered Member

    Joined:
    Jan 23, 2005
    Posts:
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    Location:
    Australia
    Not sure about expected response times but I would think this is the official answer:
    I would suggest that when the email is sent it would be worth including the link to your thread as per normal.

    HTH

    Cheers :)
     
    NOD32 user, Nov 19, 2008
    #3
  4. ASpace

    ASpace Guest

    Thanks ! But I am not having a thread here for all the issues that might occur . Just sending them potential bugs , nobody replies . Hope the Beta team hasn't become like the Virus lab (which doesn't respond to submissions).
     
    Last edited by a moderator: Nov 20, 2008
    ASpace, Nov 20, 2008
    #4
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