Best appology by AV company

Discussion in 'other anti-virus software' started by CloneRanger, Mar 24, 2010.

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  1. CloneRanger

    CloneRanger Registered Member

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    Gotta take my hat off to BitDefender for their full admission of error, and explanations. Can't remember another one quite like it. It should be an example to all the others, when things go pear shaped, as they sometimes can and do.

    Hope those peeps affected get it sorted ASAP.

    bd.gif

    Faulty Update for 64 bit Operating Systems

    http://www.bitdefender.co.uk/NW1431-uk--Faulty-Update-for-64-bit-Operating-Systems.html
     
    CloneRanger, Mar 24, 2010
    #1
  2. Templar

    Templar Registered Member

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    Yeah, just admitting it and await judgement is respectful and the path to redemption.
     
    Templar, Mar 25, 2010
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  3. JoeBlack40

    JoeBlack40 Registered Member

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    Way to go Bitdefender!Yes,this should be a very good example for the other AV companies,wich usually treat their customers...hmm...:cautious:
     
    JoeBlack40, Mar 26, 2010
    #3
  4. qpok

    qpok Registered Member

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    I can't see anything special in this. On the contrary, it would be very peculiar if they didn't apologize. I was actually expecting them to somehow reimburse this to their customers (e.g. by giving free subscription months). They're sure to lose customers due to this blunder.
     
    qpok, Mar 26, 2010
    #4
  5. starter15

    starter15 Registered Member

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    what he said:)
     
    starter15, Mar 26, 2010
    #5
  6. Firecat

    Firecat Registered Member

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    In my time using BitDefender, I did notice they offered me far more "complementary" license extensions than any other vendor.....a nice touch, but it just wasn't enough for me to keep using their product. It got too buggy at one point and I got too busy.....:)
     
    Firecat, Mar 28, 2010
    #6
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