Banks’ growing reliance on chatbots to handle customer service tasks worries consumer watchdog

ronjor · Jun 6, 2023

By Ken Sweet 06 June 2023

NEW YORK (AP) — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place?
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That’s what the Consumer Financial Protection Bureau is asking in a report released Tuesday, where the bureau lays out a number of concerns about the growing use of chatbots by banks to handle routine customer service requests.
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Banks’ growing reliance on chatbots to handle customer service tasks worries consumer watchdog

ronjor Global Moderator

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Banks’ growing reliance on chatbots to handle customer service tasks worries consumer watchdog

ronjor Global Moderator

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