I have recently installed ATI Home 2009 via download. I successfully made an image of my entire hard disk to an external HD and also created bootable media and activated the startup recovery manager. As a result my protection status was showing as protected. Having disconnected the external HD to store elsewhere, I find that when I reconnect it my system status is now shown as unprotected. Furthermore ATI does not recognise the backups that were originally created (it describes them simply as "other files"). When I explore the external HD I can see that the backup files of my computer are present and correct, so why are they not being recognised by ATI? Can anyone help a computer novice?! Many thanks!