backup with ATI9>ok ATI10>lot of errors

Hello
I just installed the trial of ATI10, my schedules with ATI9 worked fine with no errors, now with ATI10 all I have is this on a lot of files
http://img147.imageshack.us/img147/3619/snap1gg5.jpg
why?
thanks

 

Hello ba2,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Could you please download the latest version of Acronis drivers (there drivers for Acronis True Image 10.0 Home only), install it and see if the problem still persists.

If the issue persists, please do the following:

- Download SnapAPI.dll

- Replace C:\WINDOWS\system32\snapapi.dll with the downloaded one

- Reproduce the issue and collect the log file.

The log file will be created on the C:\ partition. The name of this file will be snapapi[date-time].log

Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov

 

it worked but still have this in my log

<event code="0" id="2" level="3" message="Error opening the file. (0x40007)
Tag = 0xF35F747B3B21FAC3" module="11" time="1163713044" />