Backup Will Not Mount

Discussion in 'Paragon Drive Backup Product Line' started by Toppy, Aug 9, 2013.

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  1. Toppy

    Toppy Registered Member

    Joined:
    Aug 9, 2013
    Posts:
    1
    Location:
    United States
    Using Paragon Backup and Recovery 2013 Free, I successfully completed a backup to a 2TB external USB hard disk drive. However, when attempting to mount the image, I receive this error message:

    Operation failed
    Can't open/create file
    Error source: Hard Disk Manager
    Error code: 0x10023

    A search of the Internet reveals that other people are experiencing the identical problem with Paragon Backup & Recovery (but the same people are not experiencing the problem with other backup and recovery software). What can cause the problem? Is there a solution or solutions?

    My operating system is Windows 7 Home Premium 64-bit. UAC is off. I run as Administrator.
     
    Last edited: Aug 9, 2013
  2. Grayer

    Grayer Registered Member

    Joined:
    Sep 2, 2013
    Posts:
    2
    Location:
    Canada
    same error here: Win7 64 bit; Image of C on SSD drive backed up to USB 3 2TB Hitachi drive; verified the backup but when I try to restore it back to the quick formatted C drive I get the error message; I had to reinstall Windows on C because of a boot failure and B&R 2013 free did not load in normal mode and in safe mode could not see the USB backup drive; what a mess https://www.wilderssecurity.com/images/smilies/doubt.gif
     
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