backup to ftp doesn't work

Discussion in 'Acronis True Image Product Line' started by divisor, Mar 10, 2007.

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  1. divisor

    divisor Registered Member

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    Hello,

    can someone help me? I can't backup drive C: partition to FTP. The operation just freezes in the beginning and don't continue. Last message in logs is "locking drive c:".

    backing up to SMB share works without any problems.

    We use Intel Baxter Creek SS4000-E as a SMB and FTP server.
     
  2. foghorne

    foghorne Registered Member

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    Leeds, Great Britain
    Is the FTP host name resolving OK. Have you tried using an IP address instead.

    F.
     
  3. divisor

    divisor Registered Member

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    yes, I use IP only. I'm sure it connects okay because when starting backup I enter login/pass and can choose remote folder for storing backup.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello divisor,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please notice that, as explained in chapter "Supported storage media" of the User's Guide, FTP server has to support passive mode for file transfers.

    Please make sure you use the latest build of the respective version of Acronis True Image. To get access to updates you should first register your software.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Run regedit from Start -> Run;
    - Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it);
    - Add ftp value (Type: DWORD; Data: 1);
    - Reproduce the problem;
    - Collect the ftp.log file that will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the log with error messages;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  5. divisor

    divisor Registered Member

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    Thanks for the reply. I decided to use smb storage at this moment.

    by the way, I can't submit a ticket to your support service because I can't login :) That's why I opened a topic here. I tried to reset my password several times 2 days in a row and was unable to login with a new passwords at all.

    Could you please also check this and send me valid password. I'm registered customer and you may find my id by email: div [at] altertech /dot/ net
     
  6. foghorne

    foghorne Registered Member

    Joined:
    Sep 27, 2005
    Posts:
    1,389
    Location:
    Leeds, Great Britain
    send an email to support@acronis.com.

    F.
     
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