I had been using ver 9 and had a system failure so I bought ver 11 and installed it when I re-installed Windows XP. Unfortunately, 11.0 is not working - I try to do a full backup on a folder, or a partition and the backup stalls at anywhere from 18% to 33% finished. When I tell the backup to abort, the program doesn't conclude, and I have to kill it through task manager. How do you troubleshoot this product? I don't see any logs except the one that says the job has begun and that's about all.