Backup Server VXA320 0x70004 write error

i have been Backup a Windows 2003 Server with Acronis TrueImage Server (Build 3920), with VXA320 Tapes
on last Day there ist Write Error 0x70004
cannot Write data, because problem with Backupdevice
the Backup started at 23:45 and at 8:00 the Backupjob also run, then i stopped the Task
i started a new job, to backup another partition, but at 1% the job stands, and doesn´t backup
this is the first time with Backup, there is this error, the days before,
the Backupjobs were ok
the VXA320TapeDrive is connected to SCSI-controller in a FSC Primergy TX Server

Who can help??

 

Hello teddos,

Thank you for using Acronis Server Backup software.

As the reason of the issue is not clear yet we need some additional information which would help us to identify it. So could you please provide us with the necessary information? Please collect log file and attach it to the request for technical support you should submit. In order to collect log file please go to Tools -> Show Log, mark log corresponding to the failed operation in the left part of the screen (you can identify it by the date and time it ran) and click on the diskette icon in the upper part of the screen. Pleas be sure we will do our best to help you as soon as possible.

Thank you
--
Nikita Sakharov

 

I have been send this problem with the logfile, but there is no answer to my question, i have been waiting since 9 days for a answer, and today there is the same problem come, the backup didnt go
the support of acronis is really slowly

 

Hello teddos,

Thank you for the answer.

Could you please tell me the number of your case in Acronis Support Department? It can be found in autoreply you have received after submitting request. I'll try to escalate issue investigation.

Thank you
--
Nikita Sakharov

 

i have been 3 times send a call to acronis support about mailcontact,
since today i get no answer to my problems

i´m so sorry about my bad english

the id´s are 1470755, 1483670, 1485235

 

Hello teddos,

Thank you for your response.

Please accept our apologies for the inconvenience. The case have been forwarded to the appropriate person and you'll get the answer in the nearest time.

Thank you
--
Nikita Sakharov

 

i have the same problem yet,
what can i do?

 

Hello teddos,

We are sorry for delayed response.

Please write a reply about that to the last message you received from Alam, and follow his instructions.

Thank you.
--
Marat Setdikov

 

i have open a new question in the form of acronis.de, the call-id 1520057
this is from 06.06.2008