Backup & Recovery 10.1 invalid disk

Discussion in 'Paragon Drive Backup Product Line' started by BRG, Mar 12, 2010.

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  1. BRG

    BRG Registered Member

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    B&R 10.1 reports the 80GB Seagate system drive on my PC as invalid.
    initial_error.jpg
    The drive works fine as far as I can tell:
    - shows up as OK in Disk Management
    - HDtune reports it is OK and doesn't show errors when scanned
    - CHKDSK completed OK without correcting anything, but B&R still dislikes it
    - Acronis TI Home 2009 sees it OK, can back it up OK and the backup verifies OK

    The fdisk.txt report [extract] shows this drive thus:
    The B&R disk config screen shows this:
    disk config.jpg

    B&R shows the other drives on the PC as OK and will back them up successfully. B&R works perfectly on another PC, including its system drive. Any suggestions as to how to overcome this would be much appreciated.

    BTW: The PC runs Windows XP Professional+SP3+updates installed.
     
    Last edited: Mar 12, 2010
  2. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

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    Check disk will most of the time resolve this.

    Click Start > Run > "cmd" > chkdsk /r C:

    Yes to queue the check disk next restart.

    If your result has errors, repeat the process till you have no errors.
     
  3. BRG

    BRG Registered Member

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    Done that, several times, with no errors reported.

    How can it be that Paragon B&R sees it as unformatted, yet everything else sees it as OK - Windows XP boots from it, runs perfectly, loads and runs programs OK etc etc?
     
  4. MudCrab

    MudCrab Imaging Specialist

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    Does the drive show up correctly from the B&R CD? If so, the problem may be related to having TI installed.

    Was TI installed before you installed B&R or afterwards?

    Sometimes the Acronis snapman driver can cause problems with allowing drives to be seen properly (though it usually only affects removable drives).

    If this seems like it might be the case and if it's not a problem, you could try uninstalling TI, seeing if the problem goes away, and then reinstalling TI (if you want).
     
  5. BRG

    BRG Registered Member

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    Mudcrab,

    Good call, problem resolved :)

    • Booted from the Paragon B&R10.1 recovery disk - drive C showed up just fine, could browse it etc.
    • Rebooted XP, uninstalled Acronis, rebooted.
    • Paragon B&R10.1 now reports drive C is OK.
    • Ran backup - completed successfully.
    • Ran archive integrity check - OK.

    For the record:
    On the problematic PC, Acronis True Image Home 2009 had been installed before installing Paragon B&R10.1.
    On a similar spec PC running XP SP3 with Acronis TI Home 2010 already installed, Paragon B&R10.1 installed and worked just fine.

    Post-Acronis.jpg
     
  6. MudCrab

    MudCrab Imaging Specialist

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    I'm glad it worked for you.

    In my testing, TI 2009 and earlier seem to cause this type of problem much more than TI 2010.

    If you don't mind, I was wondering if the the internal drives were connected to ports managed by the same controller and if either (or both) of the drives are considered "removable" or setup for hot-swapping.
     
  7. BRG

    BRG Registered Member

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    There are two internal drives, both Seagate 80GB and 160GB, neither removable/hot-swappable. There are also two external USB connected drives.
    Capture.JPG


    Capture2.JPG



    Capture3.JPG
     
  8. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

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    I'm glad it worked out. Thanks Mudcrab for the information. I would have never figured that out o_O
     
  9. MudCrab

    MudCrab Imaging Specialist

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    You're welcome. Glad I could help.
     
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